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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungsmanagement"
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Beziehungsmarketing
Dienstleistungsmanagement
Gastronomie
84
Restaurant industry
84
Consumer behaviour
58
Konsumentenverhalten
58
Customer satisfaction
36
Dienstleistungsqualität
36
Kundenzufriedenheit
36
Service quality
36
Relationship marketing
24
USA
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Beschwerdemanagement
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Complaint management
10
Emotion
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Brand management
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Markenführung
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Willingness to pay
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Zahlungsbereitschaftsanalyse
5
customer loyalty
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restaurant
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Brand image
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Dienstleistungsmarketing
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Markenartikel
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Markenimage
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Services marketing
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Taiwan
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consumer behavior
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restaurants
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service failure
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Advertising effects
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Environmental consciousness
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Jin, Naehyun Paul
3
Line, Nathaniel D.
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Bowden, Jana
2
Goh, Ben
2
Mattila, Anna S.
2
Ahn, Jiseon
1
Ali Eliwa, Rasha
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Bustin, Adi
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Chathoth, Prakash K.
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Cheng, Ching-Chan
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Dagger, Tracey S.
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Gopalan, Ram
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Hong, EunPyo
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Huang, Shuyue
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Huffman, Lynn
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Israeli, Aviad
1
Israeli, Aviad A.
1
Jin, Naehyun
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Jin, Naeyhun
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Karpinski, Aryn C.
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Khalilzadeh, Jalayer
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Kim, Hyun Jeong
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Kim, Kyungmin
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Lin, Ingrid Y.
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Ma, Emily
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Merkebu, Jerusalem
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Momayez, Ayatollah
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Morrison, Alastair M.
1
Mostafa Rasoolimanesh, S.
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Journal of hospitality marketing & management
Managing service quality : MSQ ; an international journal
International journal of hospitality management
67
International journal of contemporary hospitality management
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Journal of travel and tourism marketing
9
Journal of retailing and consumer services
8
The TQM journal : the international review of organizational improvement
5
Asia Pacific journal of marketing and logistics
4
Cornell hospitality quarterly : CQ
4
Journal of hospitality and tourism insights
4
Marketing intelligence & planning
4
Modernes Verpflegungsmanagement : best practices für Individual-, Gemeinschafts- und Systemgastronomie
4
The journal of services marketing
4
Cogent business & management
3
Journal of business research : JBR
3
Journal of international food & agribusiness marketing
3
Journal of service research : JSR
3
Services marketing quarterly
3
The Cornell hospitality quarterly
3
The service industries journal
3
Tourism management : research, policies, practice
3
Discussion paper / Tinbergen Institute
2
GastroManagement
2
Global business and finance review
2
International journal of economics and business research
2
International journal of quality & reliability management
2
Journal of Islamic marketing
2
Journal of business ethics : JOBE
2
Service business
2
The journal of applied business research
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Accounting perspectives : a journal of The Canadian Academic Accounting Association
1
Acta oeconomica Pragensia : vědecký časopis Vysoke Školy Ekonomické v Praze
1
Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES) book series
1
Amfiteatru economic : an economic and business research periodical
1
Asia-Pacific journal of business administration
1
Asian Journal of Management Science and Applications
1
BWL Tourismus 8-2011
1
Benchmarking : an international journal ; BIJ
1
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ECONIS (ZBW)
25
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1
Do consumers care about CSR activities of their favorite restaurant brands? : evidence from engagement on social networks
Kim, Min-Seong
;
Stepchenkova, Svetlana
- In:
Journal of hospitality marketing & management
30
(
2021
)
3
,
pp. 305-325
Persistent link: https://www.econbiz.de/10012513774
Saved in:
2
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
3
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
4
Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
5
What drives experiential loyalty toward smart restaurants? : the case study of KFC in Beijing
Wu, Hung-Che
;
Cheng, Ching-Chan
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 151-177
Persistent link: https://www.econbiz.de/10011848335
Saved in:
6
Understanding the role of gratitude in building quality relationships
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Yoon, Donghwan
- In:
Journal of hospitality marketing & management
27
(
2018
)
4
,
pp. 465-485
Persistent link: https://www.econbiz.de/10011880442
Saved in:
7
Impact of brand experience on loyalty
Ong, Chuan Huat
;
Lee, Heng Wei
;
Thurasamy Ramayah
- In:
Journal of hospitality marketing & management
27
(
2018
)
7
,
pp. 755-774
Persistent link: https://www.econbiz.de/10011957157
Saved in:
8
From "hypercritics" to "happy campers" : who complains the most in fine dining restaurants?
Khalilzadeh, Jalayer
;
Ghahramani, Ladan
;
Tabari, Saloomeh
- In:
Journal of hospitality marketing & management
26
(
2017
)
5
,
pp. 451-473
Persistent link: https://www.econbiz.de/10011753984
Saved in:
9
Investigating the dynamics and the content of customers' social media reporting after a restaurant service failure
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 606-626
Persistent link: https://www.econbiz.de/10011754048
Saved in:
10
Influence of list of values on customer needs, satisfaction, and return intention in ethnic restaurants
Thienhirun, Supimmas
;
Chung, Sulin
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 868-888
Persistent link: https://www.econbiz.de/10011784158
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