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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Schriftenreihe Schwerpunkt Marketing"
~subject:"Hospital"
~subject:"customer loyalty"
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Hospital
customer loyalty
Customer service
19
Kundenservice
19
Dienstleistungsqualität
17
Service quality
17
Customer satisfaction
15
Kundenzufriedenheit
15
Consumer behaviour
11
Konsumentenverhalten
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Relationship marketing
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service encounter
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service failure
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service recovery
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proactive customer service performance
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1
Choo, Wei Chong
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Gazzoli, Gabriel
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Jolly, Phillip M.
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Kim, Chloe Shinae
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Kim, Peter Beomcheol
1
Kim, Youngsun Sean
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Lim, Weng Marc
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Mansor, Zuraina Dato’
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Qu, Halin
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Journal of hospitality marketing & management
Schriftenreihe Schwerpunkt Marketing
International journal of hospitality management
7
International journal of contemporary hospitality management
3
Cogent business & management
2
International journal of pharmaceutical and healthcare marketing : IJPHM
2
The Cornell hospitality quarterly
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism management : research, policies, practice
2
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Dutch journal of finance and management
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Health marketing quarterly
1
International journal of business
1
International journal of business and economics
1
International journal of business information systems : IJBIS
1
International journal of electronic business
1
International journal of electronic customer relationship management : IJECRM
1
International journal of logistics systems and management
1
International journal of management development : IJMD
1
International journal of productivity and quality management : IJPQM
1
International journal of services and standards
1
International journal of technology marketing : IJTMkt
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international marketing
1
Journal of open innovation : technology, market, and complexity
1
Journal of organizational behavior management
1
Journal of retailing and consumer services
1
Journal of strategic marketing
1
Journal of vacation marketing
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Personnel psychology : a journal of applied research
1
Problems and perspectives in management : PPM ; international research journal
1
Ruhr Economic Paper
1
Ruhr economic papers
1
Services marketing quarterly
1
South African journal of business management
1
The international journal of productivity and performance management : IJPPM
1
The service industries journal
1
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ECONIS (ZBW)
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1
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
2
Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
3
Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
Saved in:
4
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
5
The antecedents and consequences of customer hedonism in hospitality services
Lim, Weng Marc
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 626-651
Persistent link: https://www.econbiz.de/10010402055
Saved in:
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