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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The journal of business & industrial marketing"
~isPartOf:"The journal of services marketing"
~type_genre:"Article in journal"
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Search: subject:"Customer loyalty"
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Subject
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Beziehungsmarketing
30
Relationship marketing
30
Consumer behaviour
22
Konsumentenverhalten
22
Customer satisfaction
21
Kundenzufriedenheit
21
Dienstleistungsqualität
17
Service quality
17
customer loyalty
14
Customer loyalty
12
Customer retention
8
Kundenbindung
8
Hotel industry
7
Hotellerie
7
Gastronomie
5
Lieferantenmanagement
5
Loyalty
5
Restaurant industry
5
Supplier relationship management
5
Confidence
4
Vertrauen
4
B-to-B-Marketing
3
Business-to-business marketing
3
Marketing management
3
Marketingmanagement
3
Satisfaction
3
service quality
3
trust
3
Beschwerdemanagement
2
Brand image
2
Complaint management
2
Corporate Social Responsibility
2
Corporate reputation
2
Corporate social responsibility
2
Customer service
2
Employee retention
2
Ethiopia
2
Financial services
2
Finanzdienstleistung
2
Firmenimage
2
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Undetermined
15
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Article
30
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Article in journal
Aufsatz in Zeitschrift
30
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English
30
Author
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Rodríguez del Bosque, Ignacio A.
2
Agbemabiese, George Cudjoe
1
Alet Vilaginés, Josep
1
Ali Eliwa, Rasha
1
Alonso-Garcia, Javier
1
Askariazad, Mohammad Hossein
1
Babakhani, Nazila
1
Baker, Melissa A.
1
Basso, Kenny
1
Braimah, Mahama
1
Bucic, Tania
1
Cham Tat Huei
1
Chen, Chih-chien
1
Chen, Sixing
1
Cheng Boon Liat
1
Chi, Christina Geng-Qing
1
Choi, Hwansuk Chris
1
Cichy, Ronald F.
1
Cuesta-Valiño, Pedro
1
Fraering, Martin
1
Gazzoli, Gabriel
1
Goh, Ben
1
Huang, Shuyue
1
Huffman, Lynn
1
Ji, Chen
1
Jin, Naehyun Paul
1
Jin, Naeyhun
1
Kim, Chloe Shinae
1
Kim, Kyungmin
1
Kim, Mi Ran
1
Kim, Peter Beomcheol
1
Kim, Youngsun Sean
1
Kodua, Prince
1
Le Nguyen Hau
1
Lee, Chung Hun
1
Lee, Richard
1
Lee, Seonjeong
1
Levin, Elizabeth
1
Line, Nathaniel D.
1
Lopes, Sergio Dominique
1
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Published in...
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Journal of hospitality marketing & management
The journal of business & industrial marketing
The journal of services marketing
Journal of retailing and consumer services
51
Journal of business research : JBR
27
The service industries journal
18
Cogent business & management
16
International journal of contemporary hospitality management
13
International journal of hospitality management
12
Psychology & marketing
12
The international journal of bank marketing : IJBM
12
Journal of the Academy of Marketing Science
11
Asia Pacific journal of marketing and logistics
10
Journal of marketing theory and practice
10
Services marketing quarterly
10
The TQM journal : the international review of organizational improvement
10
International journal of electronic customer relationship management : IJECRM
8
Journal of strategic marketing
8
Service business
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Australasian marketing journal
7
Harvard business review : HBR
7
Industrial marketing management : the international journal for industrial and high-tech firms
7
International journal of quality & reliability management
7
Journal of Asian finance, economics and business : JAFEB
7
Journal of consumer behaviour : an international research review
7
Marketing intelligence & planning
7
European journal of marketing : EJM
6
Harvard-Business-Manager : das Wissen der Besten
6
International journal of quality and service sciences
6
Inventi impact: retailing & consumer services
6
Journal of Islamic marketing
6
Journal of open innovation : technology, market, and complexity
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of service management
6
Journal of service theory and practice : JSTP
6
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
6
Sport marketing quarterly : preferred journal of the Sport Marketing Association
6
Tourism management : research, policies, practice
6
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
5
African journal of business and economic research : AJBER
5
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All
ECONIS (ZBW)
30
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1
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10
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30
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1
Share of purchases in B2B : relative customer satisfaction indicators and customer characteristics as main influencers
Alet Vilaginés, Josep
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1029-1040
Persistent link: https://www.econbiz.de/10014276725
Saved in:
2
Digitalization in B2B marketing : omnichannel management from a PLS-SEM approach
Alonso-Garcia, Javier
;
Pablo-Marti, Federico
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 317-336
Persistent link: https://www.econbiz.de/10013539265
Saved in:
3
Drivers of
customer
loyalty
and word of mouth intentions : moderating role of interactional justice
Saleem, Muhammad Abid
;
Yaseen, Asif
;
Wasaya, Allah
- In:
Journal of hospitality marketing & management
27
(
2018
)
8
,
pp. 877-904
Persistent link: https://www.econbiz.de/10011957277
Saved in:
4
Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
5
Customers' reactions to other customer caused service failures : the effects of tie strength on
customer
loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
Saved in:
6
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
7
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
8
Exploring the antecedents of hotel
customer
loyalty
: a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
9
Antecedents of social capital and its impact on satisfaction and Loyalty
Kim, Mi Ran
;
Cichy, Ronald F.
;
Zhang, Lu
;
Yu, JungHee
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 263-284
Persistent link: https://www.econbiz.de/10012176613
Saved in:
10
Why are customers loyal in sharing-economy services? : a relational benefits perspective
Yang, Shuai
;
Song, Yiping
;
Chen, Sixing
;
Xia, Xin
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 48-62
Persistent link: https://www.econbiz.de/10011615648
Saved in:
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