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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The service industries journal"
~subject:"Confidence"
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Confidence
Beziehungsmarketing
302
Relationship marketing
302
Consumer behaviour
137
Konsumentenverhalten
137
Dienstleistungsqualität
130
Service quality
130
Customer satisfaction
127
Kundenzufriedenheit
127
Hotel industry
39
Hotellerie
39
Brand management
30
Markenführung
30
Beschwerdemanagement
28
Complaint management
28
customer loyalty
28
Customer integration
27
Kundenintegration
27
Vertrauen
27
Gastronomie
25
Restaurant industry
25
Brand image
23
Markenimage
23
loyalty
23
Customer service
22
Kundenservice
22
Social Web
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Social web
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Taiwan
21
customer satisfaction
21
Viral marketing
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Virales Marketing
20
Betriebliche Wertschöpfung
18
Value creation
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Emotion
17
Internet marketing
17
Online-Marketing
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service quality
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27
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Rather, Raouf Ahmad
2
Akhtar, Nadeem
1
Al-Ansi, Amr
1
Alves, Helena
1
Assaker, Guy
1
Barra, Cristobal
1
Beatson, Amanda
1
Boateng, Henry
1
Busser, James A.
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Chen, Hsiangting Shatina
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Chen, I-heng
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Chen, Kuang-Jung
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Chi, Christina Geng-Qing
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Chiu, Chou-Kang
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Dai, You-De
1
Di, Eh
1
El Haddad, Rania
1
Fazal-e-Hasan, Syed
1
Ferreira, João José Matos
1
Gruenewald, Kira
1
Guan, Jyh-liang
1
Gudergan, Siegfried
1
Han, Heesup
1
Hickman, Ellie
1
Hinson, Robert
1
Hollebeek, Linda D.
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1
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1
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1
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Journal of hospitality marketing & management
The service industries journal
Journal of retailing and consumer services
58
Journal of business research : JBR
38
Industrial marketing management : the international journal for industrial and high-tech firms
29
International journal of hospitality management
20
International journal of electronic marketing and retailing : IJEMR
19
The journal of business & industrial marketing
18
Asia Pacific journal of marketing and logistics
17
Journal of strategic marketing
15
The journal of services marketing
14
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
12
The international journal of bank marketing : IJBM
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Journal of business-to-business marketing
11
Journal of financial services marketing : JFSM
11
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
11
Cogent business & management
10
Journal of travel and tourism marketing
10
European journal of marketing : EJM
9
International journal of electronic customer relationship management : IJECRM
9
International journal of retail & distribution management
9
Service business
8
Services marketing quarterly
8
International journal of business excellence : IJBEX
7
International journal of contemporary hospitality management
7
International journal of internet marketing and advertising : IJIMA
7
International journal of procurement management
7
Journal of business ethics : JOBE
7
Journal of global marketing
7
Journal of internet commerce
7
Journal of service management
7
Journal of service research : JSR
7
Marketing intelligence & planning
7
Pakistan journal of commerce and social sciences
7
Electronic commerce research
6
International journal of bank marketing
6
International journal of technology marketing : IJTMkt
6
Journal of financial services marketing
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
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ECONIS (ZBW)
27
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27
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1
Effects of service providers' self-disclosure on booking platforms on consumers' trust, hesitation, and booking intentions : moderating role of social media influencers
Akhtar, Nadeem
;
Siddiqi, Umar Iqbal
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 470-498
Persistent link: https://www.econbiz.de/10014511821
Saved in:
2
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
3
Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
Saved in:
4
Examining an integrated model of green image, perceived quality, satisfaction, trust, and loyalty in upscale hotels
Assaker, Guy
;
O'Connor, Peter
;
El Haddad, Rania
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 934-955
Persistent link: https://www.econbiz.de/10012384382
Saved in:
5
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
6
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
Saved in:
7
Trust and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe
;
Boateng, Henry
;
Okoe, …
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 960-973
Persistent link: https://www.econbiz.de/10012292980
Saved in:
8
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
9
Tourism-based customer engagement : the construct, antecedents, and consequences
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Islam, Jamid Ul
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 519-540
Persistent link: https://www.econbiz.de/10012204712
Saved in:
10
The role of effective communication and trustworthiness in determining guests' loyalty
Kharouf, Husni
;
Sekhon, Harjit
;
Fazal-e-Hasan, Syed
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 240-262
Persistent link: https://www.econbiz.de/10012176610
Saved in:
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