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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Career development"
~subject:"Service quality"
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Career development
Service quality
Dienstleistungsqualität
4
Hospital
4
Krankenhaus
4
Customer service
3
Kundenservice
3
Arbeitskräfte
2
Arbeitsverhalten
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Leistungsmotivation
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Performance measurement
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Performance-Messung
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proactive customer service performance
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AI trust, proactive personality
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Arbeitsleistung
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Artificial intelligence
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Beziehungsmarketing
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Journal of hospitality marketing & management
Journal of vocational behavior
13
International journal of hospitality management
7
Career development international : the journal for executive, consultants, academics and individuals
5
International journal of contemporary hospitality management
5
Journal of career development
4
Career development international
3
Journal of managerial psychology
3
Manufacturing & service operations management : M & SOM
2
The service industries journal
2
Administrative Sciences : open access journal
1
Asia Pacific business review
1
Asia Pacific journal of human resources : APJHR
1
Asia Pacific journal of innovation and entrepreneurship : APJIE
1
Asia Pacific journal of management
1
Cogent business & management
1
Contemporary accounting research : the journal of the Canadian Academic Accounting Association
1
Cornell hospitality quarterly : CQ
1
Economic review : journal of economics & business
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Gender in management : an international journal
1
Human resource management
1
Human resource management review
1
Journal of HRM - human resource management
1
Journal of health organization and management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality and tourism insights
1
Journal of management & organization : JMO
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of service theory and practice : JSTP
1
Journal of small business strategy
1
Management research review
1
Proactivity at work : making things happen in organizations
1
South African journal of business management
1
Technological forecasting & social change : an international journal
1
The Lahore journal of business
1
The international journal of human resource management
1
The international journal of management education
1
The international journal of productivity and performance management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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1
Antecedents of
proactive
customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
2
Do illegitimate tasks undermine hospitality employees'
proactive
customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
3
Examining the spillover effects of problems at home on
proactive
customer service performance in the hospitality industry : the overlooked side of the work-family interface
Cheng, Bao
;
Guo, Gongxing
;
Dong, Yun
;
Peng, Yan
- In:
Journal of hospitality marketing & management
30
(
2021
)
3
,
pp. 354-372
Persistent link: https://www.econbiz.de/10012513777
Saved in:
4
Can employee workplace mindfulness counteract the indirect effects of customer incivility on
proactive
service performance through work engagement? : a moderated mediation model
Jang, Jichul
;
Jo, WooMi
;
Kim, Jinok Susanna
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 812-829
Persistent link: https://www.econbiz.de/10012312153
Saved in:
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