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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Emotion"
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Search: subject:"Zufriedenheit"
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Emotion
Customer satisfaction
153
Kundenzufriedenheit
153
Dienstleistungsqualität
98
Service quality
98
Consumer behaviour
94
Konsumentenverhalten
94
Beziehungsmarketing
68
Relationship marketing
68
Hotel industry
63
Hotellerie
63
Arbeitszufriedenheit
46
Job satisfaction
46
Gastronomie
34
Restaurant industry
34
Beschwerdemanagement
20
Complaint management
20
Employee retention
20
Mitarbeiterbindung
20
Arbeitsverhalten
18
Hospital
18
Krankenhaus
18
Tourism employees
18
Tourismusberufe
18
Work behaviour
18
satisfaction
18
service quality
18
Viral marketing
17
Virales Marketing
17
customer satisfaction
17
Arbeitskräfte
16
Workforce
16
Customer service
13
Gastgewerbe
13
Holiday behaviour
13
Hospitality industry
13
Kundenservice
13
Urlaubsverhalten
13
Brand image
12
Markenimage
12
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23
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Aufsatz in Zeitschrift
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English
23
Author
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Cain, Lisa
2
Kim, Peter Beomcheol
2
Prayag, Girish
2
Abbas, Haidar
1
Ahmed, Saleh Uddin Mansur
1
Aideed, Hassan
1
Ali, Faizan
1
Amin, Muslim
1
Baloglu, Seyhmus
1
Beise-Zee, Rian
1
Bilro, Ricardo Godinho
1
Busser, James
1
Cai, Ruiying
1
Chen, Yi
1
Chiu, Yen-Ting Helena
1
Choi, Soojin
1
Chua, Bee-Lia
1
Cobanoglu, Cihan
1
DiPietro, Robin B.
1
Doan, Tin
1
Dung Minh Nguyen
1
El-Bayoumi Salem, Islam
1
Elbaz, Ahmed Mohamed
1
Grobelna, Aleksandra
1
Guerreiro, João Pedro Silva Martins
1
Hai, Shenyang
1
Han, Heesup
1
Hanks, Lydia
1
Huang, Songshan
1
Kanjanakan, Pattamol
1
Khoo-Lattimore, Catheryn
1
Kim, Eojina
1
Laškarin Ažić, Marina
1
Lee, Sanghyeop
1
Lee, Seonjeong
1
Lehto, Xinran Y.
1
Lo, Ada
1
Loureiro, Sandra Maria Correia
1
Luo, Jiaqi
1
Md Karim Rabiul
1
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Published in...
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Journal of hospitality marketing & management
International journal of hospitality management
75
Journal of business research : JBR
37
Journal of retailing and consumer services
31
International journal of contemporary hospitality management
24
Journal of travel and tourism marketing
22
The journal of services marketing
22
Tourism management : research, policies, practice
20
Journal of vocational behavior
18
Journal of business ethics : JOBE
17
Tourism management perspectives : TMP
16
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
15
The service industries journal
15
Psychology & marketing
13
The international journal of human resource management
12
International journal of human resource management
11
Journal of business and psychology
11
Cogent business & management
10
Human relations
10
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
10
Service business
10
European journal of marketing : EJM
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of personnel psychology
9
Services marketing quarterly
9
Journal of managerial psychology
8
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
8
Journal of service research : JSR
8
Journal of service theory and practice : JSTP
8
Leadership & organization development journal
8
Employee relations
7
Journal of Asian finance, economics and business : JAFEB
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Management decision : MD
7
Management research review
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Academy of Management journal : AMJ
6
Administrative Sciences : open access journal
6
International journal of happiness and development
6
Journal of air transport management
6
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ECONIS (ZBW)
23
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1
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
2
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
3
Emotional exhaustion and its consequences for hotel service quality : the critical role of workload and supervisor support
Grobelna, Aleksandra
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 395-418
Persistent link: https://www.econbiz.de/10012549261
Saved in:
4
Well-being, affective commitment and job satisfaction : influences on turnover intentions in casual dining employees
DiPietro, Robin B.
;
Moreo, Andrew
;
Cain, Lisa
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 139-163
Persistent link: https://www.econbiz.de/10012256124
Saved in:
5
Impact of experience on emotional well-being and loyalty
Baloglu, Seyhmus
;
Busser, James
;
Cain, Lisa
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 427-445
Persistent link: https://www.econbiz.de/10012176670
Saved in:
6
A fine-grained sentiment analysis of online guest reviews of economy hotels in China
Luo, Jiaqi
;
Huang, Songshan
;
Wang, Renwu
- In:
Journal of hospitality marketing & management
30
(
2021
)
1
,
pp. 71-95
Persistent link: https://www.econbiz.de/10012423257
Saved in:
7
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
8
Perceived quality and service experience : mediating effects of positive and negative emotions
Ribeiro, Manuel Alector
;
Prayag, Girish
- In:
Journal of hospitality marketing & management
28
(
2019
)
3
,
pp. 285-305
Persistent link: https://www.econbiz.de/10012176616
Saved in:
9
Impact of functional/cognitive and emotional advertisements on image and repurchase intention
Han, Heesup
;
Nguyen, Hong Ngoc
;
Song, Hak-jun
;
Lee, …
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 446-471
Persistent link: https://www.econbiz.de/10012176671
Saved in:
10
Connecting transformational leadership and emotional energy to job performance : the boundary role of meaningful work
Md Karim Rabiul
;
Ahmed, Saleh Uddin Mansur
;
Rashid, Harun Or
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1126-1145
Persistent link: https://www.econbiz.de/10014369560
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