//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Emotion"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Beschwerdemanagement"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Emotion
Beschwerdemanagement
31
Complaint management
31
Consumer behaviour
26
Konsumentenverhalten
26
Dienstleistungsqualität
24
Service quality
24
Customer satisfaction
20
Kundenzufriedenheit
20
Beziehungsmarketing
13
Relationship marketing
13
service failure
11
Gastronomie
9
Restaurant industry
9
Hotel industry
8
Hotellerie
8
Viral marketing
7
Virales Marketing
7
service recovery
7
Customer service
5
Kundenservice
5
Online retailing
5
Online-Handel
5
Internet marketing
4
Online-Marketing
4
Social Web
4
Social web
4
Service failure
3
social media
3
tourism
3
Gastgewerbe
2
Gerechtigkeit
2
Hospitality industry
2
Justice
2
Perception
2
Selbstbedienung
2
Self-service
2
Tourism
2
Tourism industry
2
Tourismus
2
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Cai, Ruiying
1
Hanks, Lydia
1
Hwang, Yoo Hee
1
Kim, Eojina
1
Mattila, Anna S.
1
Qu, Hailin
1
Tang, Liang
1
Yang, Wan
1
more ...
less ...
Published in...
All
Journal of hospitality marketing & management
Journal of business research : JBR
11
International journal of hospitality management
10
Journal of service research : JSR
6
Psychology & marketing
6
European journal of marketing : EJM
4
International journal of contemporary hospitality management
4
Journal of retailing and consumer services
4
Service business
4
The journal of services marketing
4
International journal of quality and service sciences
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of Asian finance, economics and business : JAFEB
2
Journal of business ethics : JOBE
2
Journal of consumer behaviour : an international research review
2
Journal of consumer marketing
2
Journal of retailing
2
The service industries journal
2
Tourism management perspectives : TMP
2
Vision : the journal of business perspective
2
Academy of Management journal : AMJ
1
Administrative Sciences : open access journal
1
Asia Pacific journal of marketing and logistics
1
Asia-Pacific journal of business administration
1
Consumer behavior review : CBR
1
Corporate communications : an international journal
1
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European management journal
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of advertising : the quarterly review of marketing communications
1
International journal of business communication : IJBC ; a publication of the Association of Business Communication
1
International journal of business excellence : IJBEX
1
International journal of business innovation and research
1
International journal of emerging markets
1
International journal of manpower
1
International journal of services and operations management
1
Journal for global business advancement : JGBA
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of financial services marketing : JFSM
1
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
2
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
3
Preconsumption mood, causal explanations, and postrecovery reactions
Yang, Wan
;
Hanks, Lydia
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 69-90
Persistent link: https://www.econbiz.de/10011453969
Saved in:
4
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->