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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Kundenzufriedenheit"
~subject:"Service quality"
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Kundenzufriedenheit
Service quality
Consumer behaviour
243
Konsumentenverhalten
243
Customer satisfaction
91
Dienstleistungsqualität
77
Hotel industry
76
Hotellerie
76
Beziehungsmarketing
72
Relationship marketing
72
Gastronomie
57
Restaurant industry
57
Emotion
35
Viral marketing
28
Virales Marketing
28
Beschwerdemanagement
26
Complaint management
26
Brand image
25
Brand management
25
Markenführung
25
Markenimage
25
Social Web
22
Social web
22
Internet marketing
21
Online-Marketing
21
Holiday behaviour
19
Urlaubsverhalten
19
Confidence
18
Vertrauen
18
Online retailing
17
Online-Handel
17
USA
17
United States
17
Brand
13
Markenartikel
13
customer loyalty
12
satisfaction
12
trust
12
Corporate Social Responsibility
11
Corporate social responsibility
11
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Online availability
All
Undetermined
80
Free
1
Type of publication
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Article
108
Type of publication (narrower categories)
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Article in journal
108
Aufsatz in Zeitschrift
108
Language
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English
108
Author
All
Han, Heesup
4
Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Prayag, Girish
3
Amin, Muslim
2
Assaker, Guy
2
Baloglu, Seyhmus
2
Cobanoglu, Cihan
2
Fan, Alei
2
Goh, Ben
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Kim, Mi Ran
2
Lee, Seonjeong
2
Lim, Weng Marc
2
Liu, Chih-Hsing
2
Mattila, Anna S.
2
Miao, Li
2
O'Connor, Peter
2
Ouyang, Zhe
2
Qu, Hailin
2
Ro, Heejung
2
Ryu, Kisang
2
Sharifi, Seyed Shahin
2
Abubakar, Binta
1
Ahn, Jiseon
1
Ai, Jin
1
Al Ghafri, Wijdan
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Ali, Faizan
1
Anusree, M. R.
1
Atadil, Hilmi A.
1
Baek, Jooa
1
Baker, Mandi
1
Baker, Melissa A.
1
Beise-Zee, Rian
1
Bilgihan, Anil
1
Bilro, Ricardo Godinho
1
Bogicevic, Vanja
1
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Published in...
All
Journal of hospitality marketing & management
Journal of retailing and consumer services
391
International journal of hospitality management
261
Journal of business research : JBR
179
The journal of services marketing
136
Journal of travel and tourism marketing
102
International journal of contemporary hospitality management
101
Cogent business & management
80
The service industries journal
79
Services marketing quarterly
76
Tourism management : research, policies, practice
62
Psychology & marketing
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Journal of service research : JSR
56
Asia Pacific journal of marketing and logistics
55
Service business
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Journal of service management
47
The international journal of bank marketing : IJBM
41
European journal of marketing : EJM
40
Journal of strategic marketing
39
International journal of electronic marketing and retailing : IJEMR
37
Journal of the Academy of Marketing Science
37
International journal of retail & distribution management
36
International journal of retail and distribution management
35
Journal of retailing
35
Tourism management perspectives : TMP
35
Journal of air transport management
33
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
International journal of quality and service sciences
31
Journal of Asian finance, economics and business : JAFEB
31
The TQM journal : the international review of organizational improvement
30
The international review of retail, distribution and consumer research
30
International journal of business information systems : IJBIS
29
International journal of services, economics and management
29
Journal of internet commerce
29
International journal of consumer studies
28
International journal of services and operations management
28
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ECONIS (ZBW)
108
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108
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1
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
2
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
3
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
4
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
Saved in:
5
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
6
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
7
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
8
A social exchange perspective on boosting customer loyalty through culturally competent servers
Hsiao, Aaron
;
Ma, Emily Jintao
;
Manfreda, Anita
;
Baker, …
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 555-577
Persistent link: https://www.econbiz.de/10014281039
Saved in:
9
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
10
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
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