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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Service quality"
~subject:"Viral marketing"
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Service quality
Viral marketing
Consumer behaviour
243
Konsumentenverhalten
243
Customer satisfaction
91
Kundenzufriedenheit
91
Dienstleistungsqualität
77
Hotel industry
76
Hotellerie
76
Beziehungsmarketing
72
Relationship marketing
72
Gastronomie
57
Restaurant industry
57
Emotion
35
Virales Marketing
28
Beschwerdemanagement
26
Complaint management
26
Brand image
25
Brand management
25
Markenführung
25
Markenimage
25
Social Web
22
Social web
22
Internet marketing
21
Online-Marketing
21
Holiday behaviour
19
Urlaubsverhalten
19
Confidence
18
Vertrauen
18
Online retailing
17
Online-Handel
17
USA
17
United States
17
Brand
13
Markenartikel
13
customer loyalty
12
satisfaction
12
trust
12
Corporate Social Responsibility
11
Corporate social responsibility
11
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71
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1
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Article
96
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96
Aufsatz in Zeitschrift
96
Language
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English
96
Author
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Mavondo, Felix
4
Dewnarain, Senika
3
Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
Ramkissoon, Haywantee
3
Amin, Muslim
2
Assaker, Guy
2
Cobanoglu, Cihan
2
Fan, Alei
2
Goh, Ben
2
Han, Heesup
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Lee, Seonjeong
2
Miao, Li
2
O'Connor, Peter
2
Ouyang, Zhe
2
Prayag, Girish
2
Qu, Hailin
2
Ro, Heejung
2
Romero, Jaime
2
Sharifi, Seyed Shahin
2
Tang, Liang
2
Abubakar, Binta
1
Ai, Jin
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Ali, Faizan
1
Anusree, M. R.
1
Atadil, Hilmi A.
1
Baek, Jooa
1
Baker, Melissa A.
1
Baloglu, Seyhmus
1
Beise-Zee, Rian
1
Bilgihan, Anil
1
Bilro, Ricardo Godinho
1
Bogicevic, Vanja
1
Browning, Victoria
1
Bujisic, Milos
1
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Published in...
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Journal of hospitality marketing & management
Journal of retailing and consumer services
311
International journal of hospitality management
241
Journal of business research : JBR
213
The journal of services marketing
120
International journal of contemporary hospitality management
100
Journal of travel and tourism marketing
85
Services marketing quarterly
71
The service industries journal
70
Cogent business & management
64
Journal of service research : JSR
56
Tourism management : research, policies, practice
55
Psychology & marketing
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
53
Asia Pacific journal of marketing and logistics
49
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
49
International journal of internet marketing and advertising : IJIMA
46
Journal of internet commerce
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
International journal of electronic marketing and retailing : IJEMR
41
Service business
41
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
40
Journal of the Academy of Marketing Science
40
European journal of marketing : EJM
39
Journal of service management
39
Journal of marketing communications
38
Journal of retailing
35
Journal of marketing
34
Electronic commerce research
33
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
32
Journal of strategic marketing
31
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
31
International journal of quality and service sciences
30
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
30
The international journal of bank marketing : IJBM
30
The journal of product & brand management
29
International journal of business information systems : IJBIS
28
International journal of consumer studies
28
Journal of hospitality and tourism insights
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
28
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ECONIS (ZBW)
96
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1
A profile deviation approach to enhancing relationship marketing outcomes
Dewnarain, Senika
;
Mavondo, Felix
;
Ramkissoon, Haywantee
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1005-1024
Persistent link: https://www.econbiz.de/10014369554
Saved in:
2
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
3
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
4
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
Saved in:
5
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
6
What consumer complaints should hoteliers prioritize? : analysis of online reviews under different market segments
Wu, Jie
;
Zhao, Narisa
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013545795
Saved in:
7
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
8
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
9
A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen
;
Eugene Cheng-xi Aw
;
Cheng, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
Saved in:
10
Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Liu, Chun
;
Hung, Kam
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 176-204
Persistent link: https://www.econbiz.de/10012821092
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