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~isPartOf:"Journal of hospitality marketing & management"
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Search: subject:"Zufriedenheit"
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Customer satisfaction
153
Kundenzufriedenheit
153
Dienstleistungsqualität
98
Service quality
98
Consumer behaviour
94
Konsumentenverhalten
94
Beziehungsmarketing
68
Relationship marketing
68
Hotel industry
63
Hotellerie
63
Arbeitszufriedenheit
46
Job satisfaction
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satisfaction
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service quality
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customer satisfaction
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Kim, Peter Beomcheol
7
Han, Heesup
5
Karatepe, Osman M.
4
Kim, Mi Ran
4
Bilgihan, Anil
3
DiPietro, Robin B.
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Goh, Ben
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Huang, Songshan
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Knutson, Bonnie J.
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Okumus, Fevzi
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Prayag, Girish
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Prentice, Catherine
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Qu, Hailin
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Al-Hawari, Mohd Ahmad
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Alrawadieh, Zaid
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Assaker, Guy
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Baloglu, Seyhmus
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Bani-Melhem, Shaker
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Busser, James A.
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Cain, Lisa
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Chua, Bee-Lia
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Cobanoglu, Cihan
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Cranage, David A.
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Fan, Alei
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Gregory, Amy M.
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Grobelna, Aleksandra
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Hsiao, Aaron
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Hyun, Sunghyup Sean
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Koc, Erdogan
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Lehto, Xinran Y.
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Lim, Weng Marc
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Md Karim Rabiul
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Miao, Li
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Mostafa Rasoolimanesh, S.
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Journal of hospitality marketing & management
Discussion paper series / IZA
559
International journal of hospitality management
547
Journal of retailing and consumer services
444
Journal of business research : JBR
428
IZA Discussion Paper
310
Journal of vocational behavior
276
International journal of contemporary hospitality management
225
The service industries journal
225
The international journal of human resource management
224
Tourism management : research, policies, practice
218
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
214
The journal of services marketing
214
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
188
Cogent business & management
182
Journal of travel and tourism marketing
180
Journal of business ethics : JOBE
150
NBER working paper series
140
Working paper / National Bureau of Economic Research, Inc.
136
International journal of human resource management
127
Journal of managerial psychology
121
Journal of economic behavior & organization : JEBO
119
Tourism management perspectives : TMP
119
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
116
SpringerLink / Bücher
116
NBER Working Paper
113
International journal of happiness and development
111
Journal of business and psychology
110
Journal of career development
105
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
105
Services marketing quarterly
104
Journal of air transport management
101
Journal of Asian finance, economics and business : JAFEB
100
Journal of service research : JSR
95
Psychology & marketing
95
Service business
94
The TQM journal : the international review of organizational improvement
93
Employee relations
92
Asia Pacific journal of marketing and logistics
90
GLO discussion paper
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ECONIS (ZBW)
187
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81
Generational profiles in value co-creation interactions
Shulga, Lenna V.
;
Busser, James A.
;
Kim, Hyelin
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 196-217
Persistent link: https://www.econbiz.de/10011848350
Saved in:
82
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
83
Measuring perceptions of fairness of loyalty program members
Shulga, Lenna
;
Tanford, Sarah
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 346-365
Persistent link: https://www.econbiz.de/10011880416
Saved in:
84
Investigating the impact of customer brand identification on hospitality brand loyalty : a social identity perspective
Rather, Raouf Ahmad
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 487-513
Persistent link: https://www.econbiz.de/10011919919
Saved in:
85
Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil
;
Seo, Soobin
;
Choi, Jihee
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 601-625
Persistent link: https://www.econbiz.de/10011919944
Saved in:
86
Impact of brand experience on loyalty
Ong, Chuan Huat
;
Lee, Heng Wei
;
Thurasamy Ramayah
- In:
Journal of hospitality marketing & management
27
(
2018
)
7
,
pp. 755-774
Persistent link: https://www.econbiz.de/10011957157
Saved in:
87
Drivers of customer loyalty and word of mouth intentions : moderating role of interactional justice
Saleem, Muhammad Abid
;
Yaseen, Asif
;
Wasaya, Allah
- In:
Journal of hospitality marketing & management
27
(
2018
)
8
,
pp. 877-904
Persistent link: https://www.econbiz.de/10011957277
Saved in:
88
Effects of service experience on behavioral intentions : serial multiple mediation model
Virabhakul, Vanasanan
;
Huang, Ching-Hsu
- In:
Journal of hospitality marketing & management
27
(
2018
)
8
,
pp. 997-1016
Persistent link: https://www.econbiz.de/10011957300
Saved in:
89
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
90
A meta-analysis of the antecedents and consequences of satisfaction in tourism and hospitality
Ladeira, Wagner Junior
;
Santini, Fernando de Oliveira
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 975-1009
Persistent link: https://www.econbiz.de/10011621464
Saved in:
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