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~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of the Academy of Marketing Science"
~person:"Wieseke, Jan"
~subject:"Relationship marketing"
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Search: subject_exact:"Customer relationship management"
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Relationship marketing
Beziehungsmarketing
4
Salespeople
3
Verkaufspersonal
3
Customer satisfaction
2
Kundenzufriedenheit
2
Selling
2
Verkauf
2
Außendienst
1
B-to-B-Marketing
1
Beschwerdemanagement
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Business-to-business marketing
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Complaint management
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Consumer behaviour
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Corporate headquarters
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Customer inoculation
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Decision
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Dienstleistungsmarketing
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Dienstleistungsqualität
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Dienstleistungssektor
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Employee retention
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Entscheidung
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Field sales force
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Interpersonal identification
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Intuition
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Konsumentenverhalten
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Organizational identification
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Performance management
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Performance-Management
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Personal selling
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Retail trade
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Wieseke, Jan
Kumar, V.
10
Verhoef, Peter C.
10
Palmatier, Robert W.
8
Homburg, Christian
6
Krafft, Manfred
6
Grewal, Dhruv
5
Scheer, Lisa K.
5
Lam, Son K.
4
Rapp, Adam
4
Ruyter, Ko de
4
Steinhoff, Lena
4
Venkatesan, Rajkumar
4
Voorhees, Clay M.
4
Bijmolt, Tammo H. A.
3
Evans, Kenneth R.
3
Gremler, Dwayne D.
3
Hollebeek, Linda D.
3
Hoyer, Wayne D.
3
Labrecque, Lauren I.
3
Lee, Ju-Yeon
3
Malthouse, Edward C.
3
Petersen, J. Andrew
3
Pfeifer, Phillip E.
3
Sesé, F. Javier
3
Shankar, Venkatesh
3
Thomas, Jacquelyn S.
3
Verlegh, Peeter
3
Zhang, Jonathan Z.
3
Alavi, Sascha
2
Allen, Alexis M.
2
Bacile, Todd J.
2
Baker, Thomas L.
2
Bart, Yakov
2
Beitelspacher, Lauren Skinner
2
Blut, Markus
2
Brady, Michael K.
2
Chan, Kimmy Wa
2
Chang, Chun-Wei
2
Dalla Pozza, Ilaria
2
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of the Academy of Marketing Science
Journal of marketing
5
Journal of service research : JSR
3
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business economics : JBE
1
Journal of personal selling & sales management : JPSSM
1
Journal of retailing
1
Management mit Vision und Verantwortung : eine Herausforderung an Wissenschaft und Praxis ; Festschrift für Hans Raffée zum 75. Geburtstag
1
Marketing letters : a journal of research in marketing
1
Schmalenbach business review : sbr
1
The journal of personal selling & sales management : JPSSM
1
Tourismus-Journal : Zeitschrift für tourismuswissenschaftliche Forschung und Praxis
1
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ECONIS (ZBW)
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1
No conversion, no conversation : consequences of retail salespeople disengaging from unpromising prospects
Cron, William L.
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
3
,
pp. 502-520
Persistent link: https://www.econbiz.de/10012548062
Saved in:
2
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
3
It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael
;
Haumann, Till
;
Kraus, Florian
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
6
,
pp. 625-648
Persistent link: https://www.econbiz.de/10010209594
Saved in:
4
When salespeople develop negative headquarters stereotypes : performance effects and managerial remedies
Homburg, Christian
;
Wieseke, Jan
;
Lukas, Bryan A.
; …
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
5
,
pp. 664-682
Persistent link: https://www.econbiz.de/10009381733
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