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~isPartOf:"Journal of international business studies : JIBS ; an official journal of the Academy of International Business"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungsqualität"
~subject:"Marketingmanagement"
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Dienstleistungsqualität
Marketingmanagement
Confidence
61
Vertrauen
61
Beziehungsmarketing
16
Consumer behaviour
16
Konsumentenverhalten
16
Relationship marketing
16
trust
13
Lieferantenmanagement
10
Service quality
10
Supplier relationship management
10
Customer satisfaction
7
Kundenzufriedenheit
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Complaint management
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Cross-cultural management
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Customer service
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Dienstleistungssektor
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Einzelhandel
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Employee retention
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Führungskräfte
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Interkulturelles Management
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Aimin, Wang
1
Alves, Helena
1
Barua, Zapan
1
Beatson, Amanda
1
Bello, Daniel C.
1
Chen, Hsiangting Shatina
1
Chiao, Yu-ching
1
Chiu, Ya-kang
1
Collado Agudo, Jesús
1
Dai, You-De
1
Dimitriadis, Sergios
1
Ferreira, João José Matos
1
Guan, Jyh-liang
1
Gudergan, Siegfried
1
Herrero Crespo, Angel
1
Hongyi, Xu
1
Jai, Tun-Min
1
Katsikeas, Constantine S.
1
Kyrezis, Nikolaos
1
Lings, Ian
1
Liu, Tsung-chi
1
Liu, Ying-Chan
1
Pereira, Carla Alexandra Barbosa
1
Petzer, Daniël Johannes
1
Pérez Perez, Isabel
1
Rodríguez del Bosque, Ignacio A.
1
Ruiz Mafe, Carla
1
Sanz Blas, Silvia
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Skarmeas, Dionysis
1
Van Tonder, Estelle
1
Wang, Ching-Hua
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Journal of international business studies : JIBS ; an official journal of the Academy of International Business
The service industries journal
Journal of retailing and consumer services
18
International journal of hospitality management
13
Journal of business research : JBR
12
Asia Pacific journal of marketing and logistics
10
Journal of strategic marketing
10
The journal of services marketing
9
Cogent business & management
6
Journal of hospitality marketing & management
6
European research studies
5
International journal of contemporary hospitality management
5
Journal of service research : JSR
5
Journal of travel and tourism marketing
5
Service business
5
Services marketing quarterly
5
International journal of electronic marketing and retailing : IJEMR
4
International journal of public sector performance management : IJPSPM
4
International journal of quality & reliability management
4
International journal of services, economics and management
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Tourism management : research, policies, practice
4
Future Business Journal
3
Health marketing quarterly
3
Information systems and e-business management : ISeB
3
International journal of bank marketing
3
International journal of consumer studies
3
International journal of economics and financial issues : IJEFI
3
International journal of internet marketing and advertising : IJIMA
3
Journal for global business advancement : JGBA
3
Journal of marketing for higher education
3
Journal of marketing management : MM
3
Journal of service management
3
Journal of the Academy of Marketing Science
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Market : review for marketing theory and practice
3
Pakistan journal of commerce and social sciences
3
South African journal of business management
3
The TQM journal : the international review of organizational improvement
3
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ECONIS (ZBW)
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1
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
2
Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
Saved in:
3
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
4
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
5
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
6
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
7
Adherence to customer loyalty programmes and changes in buyer behaviour
Collado Agudo, Jesús
;
Herrero Crespo, Angel
; …
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1323-1341
Persistent link: https://www.econbiz.de/10009553145
Saved in:
8
The effect of trust, channel technology, and transaction type on the adoption of self-service bank channels
Dimitriadis, Sergios
;
Kyrezis, Nikolaos
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1293-1310
Persistent link: https://www.econbiz.de/10009154358
Saved in:
9
Developing succesful trust-based international exchange relationships
Katsikeas, Constantine S.
;
Skarmeas, Dionysis
;
Bello, …
- In:
Journal of international business studies : JIBS ; an …
40
(
2009
)
1
,
pp. 132-155
Persistent link: https://www.econbiz.de/10003811422
Saved in:
10
Cross-buying evaluations in the retail banking industry
Liu, Tsung-chi
;
Wu, Li-wei
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 903-922
Persistent link: https://www.econbiz.de/10003990187
Saved in:
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