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~isPartOf:"Journal of international business studies : JIBS ; an official journal of the Academy of International Business"
~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
~subject:"Marketingmanagement"
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Kundenzufriedenheit
Marketingmanagement
Confidence
61
Vertrauen
61
Beziehungsmarketing
16
Consumer behaviour
16
Konsumentenverhalten
16
Relationship marketing
16
trust
13
Dienstleistungsqualität
10
Lieferantenmanagement
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Service quality
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Supplier relationship management
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Customer satisfaction
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China
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Customer service
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Dienstleistungssektor
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Einzelhandel
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Employee retention
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Führungskräfte
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Ruiz Mafe, Carla
2
Sanz Blas, Silvia
2
Aimin, Wang
1
Aldas-Manzano, Joaquin
1
Alves, Helena
1
Barua, Zapan
1
Beatson, Amanda
1
Bello, Daniel C.
1
Chiao, Yu-ching
1
Chiu, Ya-kang
1
Dabholkar, Pratibha A.
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Dai, You-De
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Ferreira, João José Matos
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Guan, Jyh-liang
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Gudergan, Siegfried
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Hongyi, Xu
1
Katsikeas, Constantine S.
1
Lassala-Navarré, Carlos
1
Lings, Ian
1
Liu, Ying-Chan
1
Pereira, Carla Alexandra Barbosa
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Petzer, Daniël Johannes
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Pérez Perez, Isabel
1
Sheng, Xiaojing
1
Skarmeas, Dionysis
1
Van Tonder, Estelle
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Journal of international business studies : JIBS ; an official journal of the Academy of International Business
The service industries journal
Journal of retailing and consumer services
31
Journal of business research : JBR
17
Asia Pacific journal of marketing and logistics
12
International journal of hospitality management
12
Journal of strategic marketing
10
Journal of travel and tourism marketing
9
International journal of electronic marketing and retailing : IJEMR
8
The journal of services marketing
8
Cogent business & management
7
European journal of marketing : EJM
7
Journal of hospitality marketing & management
7
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
7
Services marketing quarterly
7
The journal of business & industrial marketing
7
International journal of e-business research : an official publication of the Information Resources Management Association
6
Pakistan journal of commerce and social sciences
6
Service business
6
International journal of electronic business : IJEB
5
International journal of electronic customer relationship management : IJECRM
5
International journal of public sector performance management : IJPSPM
5
Journal of business-to-business marketing
5
Journal of electronic commerce research : JECR
5
Journal of financial services marketing : JFSM
5
Journal of internet commerce
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Market : review for marketing theory and practice
5
Psychology & marketing
5
The international journal of bank marketing : IJBM
5
Tourism management : research, policies, practice
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence
4
International journal of internet marketing and advertising : IJIMA
4
International journal of procurement management
4
Inventi impact: retailing & consumer services
4
Journal for global business advancement : JGBA
4
Journal of consumer behaviour : an international research review
4
Journal of financial services marketing
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
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ECONIS (ZBW)
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1
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
2
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
3
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
4
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
5
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
6
Consumer participation in using online recommendation agents : effects on satisfaction, trust, and purchase intentions
Dabholkar, Pratibha A.
;
Sheng, Xiaojing
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1433-1449
Persistent link: https://www.econbiz.de/10009579524
Saved in:
7
Internet banking loyalty : evaluating the role of trust, satisfaction, perceived risk and frequency of use
Aldas-Manzano, Joaquin
;
Ruiz Mafe, Carla
;
Sanz Blas, Silvia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1165-1190
Persistent link: https://www.econbiz.de/10009154406
Saved in:
8
Developing succesful trust-based international exchange relationships
Katsikeas, Constantine S.
;
Skarmeas, Dionysis
;
Bello, …
- In:
Journal of international business studies : JIBS ; an …
40
(
2009
)
1
,
pp. 132-155
Persistent link: https://www.econbiz.de/10003811422
Saved in:
9
Does the length of a customer-provider relationship really matter?
Chiao, Yu-ching
;
Chiu, Ya-kang
;
Guan, Jyh-liang
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 649-667
Persistent link: https://www.econbiz.de/10003775764
Saved in:
10
Employee behaviour and relationship quality : impact on customers
Beatson, Amanda
;
Lings, Ian
;
Gudergan, Siegfried
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 211-223
Persistent link: https://www.econbiz.de/10003733143
Saved in:
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