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~isPartOf:"Journal of internet commerce"
~subject:"Customer satisfaction"
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Customer satisfaction
E-commerce
100
Electronic Commerce
100
Consumer behaviour
99
Konsumentenverhalten
99
Online retailing
98
Online-Handel
98
Internet
27
Internet marketing
26
Online-Marketing
26
Website
26
Kundenzufriedenheit
24
Confidence
21
Vertrauen
21
Dienstleistungsqualität
20
Service quality
20
Social Web
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Social web
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Beziehungsmarketing
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e-commerce
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trust
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online shopping
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Retail trade
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Geschlecht
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Data protection
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Ahmad, Asad
2
Khan, Mohammed Naved
2
Abdullah, A. B. M.
1
Abubakar, A. Mohammed
1
Alam, Ansari Sarwar
1
Awan, Mahmood A.
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Balaji, M. S.
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Khong Kok Wei
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Published in...
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Journal of internet commerce
Journal of retailing and consumer services
84
International journal of electronic marketing and retailing : IJEMR
28
Journal of business research : JBR
22
Cogent business & management
20
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
20
International journal of electronic customer relationship management : IJECRM
19
International journal of hospitality management
17
International journal of business information systems : IJBIS
15
Asia Pacific journal of marketing and logistics
14
Journal of electronic commerce research : JECR
14
International journal of e-business research : an official publication of the Information Resources Management Association
13
Tourism management : research, policies, practice
13
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
12
International journal of retail and distribution management
12
The service industries journal
12
Information systems and e-business management : ISeB
11
International journal of retail & distribution management
11
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
11
Journal of travel and tourism marketing
11
Psychology & marketing
11
Electronic commerce research and applications
9
Journal of hospitality marketing & management
9
Journal of retailing
9
The journal of services marketing
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Journal of strategic marketing
8
Service business
8
Electronic markets : the international journal on networked business
7
International journal of electronic business
7
International journal of internet marketing and advertising : IJIMA
7
International journal of quality & reliability management
7
International journal of quality and service sciences
7
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
Journal of marketing management : MM
7
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
The international review of retail, distribution and consumer research
7
Administrative Sciences : open access journal
6
Electronic commerce research
6
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ECONIS (ZBW)
24
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1
The role of online experience in the relationship between service convenience and future purchase intentions
Saha, Swapan Kumar
;
Duarte, Paulo
;
Silva, Susana C.
; …
- In:
Journal of internet commerce
22
(
2023
)
2
,
pp. 244-271
Persistent link: https://www.econbiz.de/10014288101
Saved in:
2
Logistics service quality in online shopping : a bibliometric analysis
Dhaigude, Soma Amol
;
Mohan, Bijuna C.
- In:
Journal of internet commerce
22
(
2023
)
1
,
pp. 157-188
Persistent link: https://www.econbiz.de/10013547784
Saved in:
3
Online service quality of state organizations : a study of online services of Ghana revenue authority
Tetteh, Joseph Emmanuel
;
Haizel-Commeh, John
; …
- In:
Journal of internet commerce
22
(
2023
)
4
,
pp. 538-566
Persistent link: https://www.econbiz.de/10014372862
Saved in:
4
Relationship of the theory of consumption values and flow with online brand experience : a study of young consumers
Fathima, Arshiya
;
Khan, Adil
;
Alam, Ansari Sarwar
- In:
Journal of internet commerce
22
(
2023
)
4
,
pp. 509-537
Persistent link: https://www.econbiz.de/10014372872
Saved in:
5
Online promotions and hedonic motives as moderators in the relationship between e-impulsive buying tendency and customer satisfaction : evidence from India
Madhu, Sumetha
;
Soundararajan, Vasanthi
;
Parayitam, …
- In:
Journal of internet commerce
22
(
2023
)
3
,
pp. 395-431
Persistent link: https://www.econbiz.de/10014320493
Saved in:
6
Examining the impact of e-retailing convenience dimensions on behavioral intention : the mediating role of satisfaction
Kumar, Rajiv
;
Sachan, Amit
;
Dutta, Tanusree
- In:
Journal of internet commerce
19
(
2020
)
4
,
pp. 466-494
Persistent link: https://www.econbiz.de/10012312287
Saved in:
7
The gender effect on consumer attitudes toward payment methods : the case of online Chinese customers
Ho, Han Chiang
;
Awan, Mahmood A.
- In:
Journal of internet commerce
18
(
2019
)
2
,
pp. 141-169
Persistent link: https://www.econbiz.de/10012179573
Saved in:
8
Blueprint for retail website design : attracting and retaining millennial online shoppers
Wright, Linda Berns
;
Haug, James C.
;
Huckabee, Allen
- In:
Journal of internet commerce
18
(
2019
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10012179574
Saved in:
9
The effect of internet service quality on consumers' purchase behavior : the role of satisfaction, attitude, and purchase intention
Zarei, Ghasem
;
Nuri, Bagher Asgarnezhad
;
Noroozi, Nasim
- In:
Journal of internet commerce
18
(
2019
)
2
,
pp. 197-220
Persistent link: https://www.econbiz.de/10012179575
Saved in:
10
The moderating role of website familiarity in the relationships between e-service quality, e-satisfaction and e-loyalty
Kaya, Bahar
;
Behravesh, Elaheh
;
Abubakar, A. Mohammed
; …
- In:
Journal of internet commerce
18
(
2019
)
4
,
pp. 369-394
Persistent link: https://www.econbiz.de/10012179600
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