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~isPartOf:"Journal of leadership & organizational studies : JLOS"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Emotion"
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Search: subject:"Management"
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Emotion
Consumer behaviour
773
Konsumentenverhalten
773
Beziehungsmarketing
583
Relationship marketing
583
Einzelhandel
325
Retail trade
325
Customer satisfaction
303
Kundenzufriedenheit
303
Brand management
286
Markenführung
286
Dienstleistungsqualität
240
Service quality
240
Brand image
180
Markenimage
180
Brand
147
Markenartikel
145
Führungsstil
127
Leadership style
127
Online retailing
114
Online-Handel
114
Social Web
95
Social web
95
Internet marketing
79
Marketing management
79
Marketingmanagement
79
Online-Marketing
79
Confidence
75
Customer service
75
Vertrauen
75
Kundenservice
74
E-commerce
69
Electronic Commerce
69
Lieferkette
67
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67
Customer integration
61
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61
Führungskräfte
60
Managers
60
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76
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76
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English
76
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Prentice, Catherine
4
Park, Jungkun
3
Borges, Adilson
2
Chebat, Jean-Charles
2
Hyun, Hyowon
2
Klaus, Philipp
2
Ngo, Liem Viet
2
Surachartkumtonkun, Jiraporn
2
Al Khateeb, Amr
1
Alamanos, Eleftherios
1
Alnawas, Ibrahim
1
Anh Thi Van Nguyen
1
Ashill, Nicholas J.
1
Babin, Barry J.
1
Barari, Mojtaba
1
Beatty, Sharon E.
1
Bilgihan, Anil
1
Bilgili, Hansin
1
Boles, James S.
1
Boman, Laura
1
Breevaart, Kimberley
1
Buunk, Bram
1
Bügel, Marnix S.
1
Cachero-Martínez, Silvia
1
Carsana, Laurence
1
Catwright, Joanna
1
Chang, Ya Ping
1
Chen, Nuoya
1
Das, Manish
1
Davison, Robert M.
1
De La Garza, Lina M.
1
Derks, Daantje
1
Dhir, Amandeep
1
Doerr, Alexa J.
1
Dogerlioglu-Demir, Kivilcim
1
Dominique-Ferreira, Sergio
1
Duarte, Ana Patrícia
1
El Hedhli, Kamel
1
Ellstrand, Alan
1
Fan, Xiucheng
1
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Journal of leadership & organizational studies : JLOS
Journal of retailing and consumer services
Journal of business research : JBR
96
International journal of hospitality management
74
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
72
Journal of business ethics : JOBE
63
The journal of brand management : an international journal
42
Leadership & organization development journal
35
The journal of product & brand management
35
Academy of Management journal : AMJ
31
Tourism management : research, policies, practice
31
The journal of services marketing
30
SpringerLink / Bücher
29
International journal of contemporary hospitality management
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Psychology & marketing
23
Journal of business and psychology
21
Journal of hospitality marketing & management
21
Journal of managerial psychology
21
Industrial marketing management : the international journal for industrial and high-tech firms
18
Journal of travel and tourism marketing
18
The service industries journal
18
European journal of marketing : EJM
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
16
Cogent business & management
15
Journal of service research : JSR
15
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
15
Marketing letters : a journal of research in marketing
14
The journal of management development
14
Administrative Sciences : open access journal
13
Journal of business ethics : JBE
13
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
13
Journal of marketing management : MM
13
Tourism management perspectives : TMP
13
European journal of marketing
12
Human relations
12
International journal of project management : the journal of The International Project Management Association
12
Journal of promotion management : innovations in planning and applied research
12
Service business
12
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ECONIS (ZBW)
76
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76
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1
Customer deviance in retailing : managers' emotional support and employees' affective wellbeing
Mayr, Kathrin
;
Teller, Christoph
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014253513
Saved in:
2
The mask of sanity? : leader primary psychopathy and the effects of leader emotion regulation strategies on followers
Wisse, Barbara
;
Sleebos, Ed
;
Keller, Anita
- In:
Journal of leadership & organizational studies : JLOS
31
(
2024
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10014633125
Saved in:
3
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
4
Feeling close from Afar : public reactions to racial profiling in retail and brand crisis
management
Youn, Song-Yi
;
Ki, Chung-Wha
;
Ha, Sejin
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014462287
Saved in:
5
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
6
The crisis cloud's silver linings : the effects of hope and gratitude on employee burnout and engagement
Surachartkumtonkun, Jiraporn
;
Ngo, Liem Viet
;
Shao, Wei
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014364476
Saved in:
7
The consequences of incongruent abusive supervision : anticipation of social exclusion, shame, and turnover intentions
Korman, Benjamin A.
;
Tröster, Christian
;
Gießner, …
- In:
Journal of leadership & organizational studies : JLOS
28
(
2021
)
3
,
pp. 306-321
Persistent link: https://www.econbiz.de/10012592520
Saved in:
8
Leading remotely in a time of crisis : relationships with emotional intelligence
Wittmer, Jenell L. S.
;
Hopkins, Margaret M.
- In:
Journal of leadership & organizational studies : JLOS
29
(
2022
)
2
,
pp. 176-189
Persistent link: https://www.econbiz.de/10013257154
Saved in:
9
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
10
How to cope with an abusive leader? : examinations of subordinates' affective reactions, CWB-O and turnover intentions
Zhang, Wen
;
Zheng, Shumin
;
Pletzer, Jan Luca
;
Derks, Daantje
- In:
Journal of leadership & organizational studies : JLOS
29
(
2022
)
4
,
pp. 389-408
Persistent link: https://www.econbiz.de/10013387592
Saved in:
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