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~isPartOf:"Journal of marketing"
~person:"Fornell, Claes"
~subject:"Relationship marketing"
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Relationship marketing
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
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customer satisfaction
3
Portfolio selection
2
Portfolio-Management
2
Beschwerdemanagement
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Brand management
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Börsenkurs
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Capital income
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Complaint management
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Consumer behaviour
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Customer value
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Dienstleistungsqualität
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Ethiopia
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Intangible assets
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Kapitaleinkommen
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Konsumentenverhalten
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Kundenwert
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Markenführung
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Market share
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Marketing
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Marketingmanagement
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Marktanteil
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Service quality
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Share price
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abnormal returns
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brand portfolio
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complaint management incentives
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complaint recovery
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customer complaint behavior
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customer lifetime value
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customer loyalty
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empirical generalizations
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exit-voice-loyalty theory
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Fornell, Claes
Kumar, V.
9
Palmatier, Robert W.
9
Homburg, Christian
7
Wieseke, Jan
5
Fang, Eric
4
Grewal, Rajdeep
4
Haws, Kelly L.
3
Houston, Mark B.
3
Lilien, Gary L.
3
Neslin, Scott A.
3
Ruyter, Ko de
3
Verhoef, Peter C.
3
Ahearne, Michael
2
Alavi, Sascha
2
Bleier, Alexander
2
Bornemann, Torsten
2
Dant, Rajiv P.
2
Eggert, Andreas
2
Evanschitzky, Heiner
2
Fader, Peter
2
Falk, Tomas
2
Ferraro, Rosellina
2
Ganesan, Shankar
2
Grewal, Dhruv
2
Habel, Johannes
2
Hamilton, Ryan
2
Harmeling, Colleen M.
2
Haumann, Till
2
Hoyer, Wayne D.
2
Hult, G. Tomas M.
2
Janakiraman, Ramkumar
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Kumar, Alok
2
Kwak, Hyokjin
2
Lam, Son K.
2
Liu, Yuping
2
Morgeson, Forrest V., III.
2
Mukhopadhyay, Anirban
2
Petersen, J. Andrew
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Puzakova, Marina
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Journal of marketing
Information systems research : ISR
1
Journal of the Academy of Marketing Science
1
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
1
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ECONIS (ZBW)
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Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
2
Reexamining the market share-customer satisfaction relationship
Rego, Lopo L.
;
Morgan, Neil A.
;
Fornell, Claes
- In:
Journal of marketing
77
(
2013
)
5
,
pp. 1-20
Persistent link: https://www.econbiz.de/10009793115
Saved in:
3
Stock returns on customer satisfaction do beat the market : gauging the effectof a marketing intangible
Fornell, Claes
;
Morgeson, Forrest V., III.
;
Hult, G. …
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011591206
Saved in:
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