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~isPartOf:"Journal of marketing analytics : JMA"
~isPartOf:"Journal of retailing"
~isPartOf:"Service business"
~subject:"Kundenservice"
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Customer value
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Journal of marketing analytics : JMA
Journal of retailing
Service business
Journal of retailing and consumer services
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The journal of services marketing
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International journal of services and operations management
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Management decision : MD
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Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
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Arbeitspapier / Technische Hochschule Darmstadt, Fachbereich I, Rechts- und Wirtschaftswissenschaften, Institut für Volkswirtschaftslehre
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Customer engagement marketing
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Diskussionsbeiträge der Mercator School of Management der Universität Duisburg-Essen, Campus Duisburg
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European management journal
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European review of service economics and management
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Grundlagen des After Sales Marketing
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Handbook of global supply chain management
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Handbook of research on customer equity in marketing
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Journal of Indian business research
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Journal of nonprofit & public sector marketing
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Journal of service management
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Journal of travel and tourism marketing
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Kleine und mittlere Unternehmen in neuen Märkten : Aufbruch und Wachstum
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MIS quarterly executive
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Manufacturing & service operations management : M & SOM
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Marketing intelligence & planning
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Marketing letters : a journal of research in marketing
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Mobile Kommunikation : Wertschöpfung, Technologien, neue Dienste
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The Routledge handbook of service research insights and ideas
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The international journal of logistics management
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The journal of business & industrial marketing
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Werte schaffen : Perspektiven einer stakeholderorientierten Unternehmensführung ; Hans H. Hinterhuber zum 65. Geburtstag
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Creating a commercially compelling smart service encounter
Huang, Tseng-Lung
- In:
Service business
12
(
2018
)
2
,
pp. 357-377
Persistent link: https://www.econbiz.de/10011915069
Saved in:
2
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
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