//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The journal of services marketing"
~language:"eng"
~subject:"Consumer behaviour"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search:
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Konsumentenverhalten
566
Beziehungsmarketing
307
Relationship marketing
307
Service quality
237
Dienstleistungsqualität
236
Customer satisfaction
230
Kundenzufriedenheit
230
Brand management
132
Markenführung
132
Marketing management
130
Marketingmanagement
130
USA
108
United States
108
Social Web
105
Social web
105
Großbritannien
96
United Kingdom
96
Dienstleistungssektor
87
Service industry
87
Brand image
84
Markenimage
84
Customer service
81
Kundenservice
80
Emotion
76
Customer integration
73
Kundenintegration
73
Marketing
71
Marketing theory
66
Marketingtheorie
66
Services
64
Dienstleistung
59
Internet marketing
59
Online-Marketing
59
Viral marketing
57
Virales Marketing
57
Einzelhandel
55
Retail trade
55
Beschwerdemanagement
53
Complaint management
53
more ...
less ...
Online availability
All
Undetermined
228
Free
3
Type of publication
All
Article
558
Book / Working Paper
8
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
566
Collection of articles of several authors
9
Sammelwerk
9
Conference paper
7
Konferenzbeitrag
7
Case study
2
Fallstudie
2
Systematic review
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
Author
All
Sharma, Piyush
9
Harris, Lloyd C.
8
Mattila, Anna S.
7
Piacentini, Maria
7
Carlson, Jamie
6
Hogg, Margaret K.
6
Belk, Russell W.
5
Daunt, Kate L.
5
Hollebeek, Linda D.
5
Klaus, Philipp
5
Michaelidou, Nina
5
Veer, Ekant
5
Beatson, Amanda
4
McKechnie, Sally
4
Mitchell, Vincent-Wayne
4
Rosenbaum, Mark
4
Szmigin, Isabelle
4
Tadajewski, Mark
4
Tynan, Caroline
4
Zolfagharian, Mohammadali
4
Banister, Emma N.
3
Baron, Steve
3
Broderick, Amanda J.
3
Carrigan, Marylyn
3
Dennis, Charles
3
Devlin, James F.
3
Dootson, Paula
3
Garry, Tony
3
Hamilton, Kathy
3
Jafari, Aliakbar
3
Jayawardhena, Chanaka
3
Johnson, Lester W.
3
Maclaran, Pauline
3
Martin, Drew
3
Moraes, Caroline
3
Neale, Larry
3
Palmer, Adrian
3
Poddar, Amit
3
Rosenberger, Philip J.
3
Schuster, Lisa
3
more ...
less ...
Published in...
All
Journal of marketing management : MM
The journal of services marketing
Journal of business research : JBR
1,971
Journal of retailing and consumer services
1,930
International journal of consumer studies
760
International journal of hospitality management
723
Psychology & marketing
658
Journal of consumer research : JCR ; an interdisciplinary bimonthly
581
The journal of product & brand management
392
Asia Pacific journal of marketing and logistics
391
The journal of brand management : an international journal
355
European journal of marketing : EJM
348
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Journal of marketing research : JMR
343
Management science : journal of the Institute for Operations Research and the Management Sciences
333
Journal of international consumer marketing
320
Journal of travel and tourism marketing
320
Journal of retailing
303
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
302
Tourism management : research, policies, practice
301
Journal of marketing communications
300
Cogent business & management
297
International journal of retail & distribution management
292
The international review of retail, distribution and consumer research
292
Marketing letters : a journal of research in marketing
289
Journal of marketing
288
Journal of the Academy of Marketing Science
284
The journal of consumer marketing
284
Journal of consumer behaviour : an international research review
283
Journal of fashion marketing and management
283
Marketing intelligence & planning
276
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
273
Technological forecasting & social change : an international journal
262
International journal of contemporary hospitality management
261
Journal of business ethics : JOBE
259
Young consumers : insight and ideas for responsible marketers
256
Journal of economic psychology : research in economic psychology and behavioral economics
253
Journal of hospitality marketing & management
246
Food policy : economics planning and politics of food and agriculture
240
Journal of food products marketing
231
more ...
less ...
Source
All
ECONIS (ZBW)
566
Showing
1
-
10
of
566
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
2
Encouraging prolonged consumption through habit-boosting efforts : conceptualization and research agenda
Taylor, Jennifer Fries
;
Beatty, Sharon E.
;
Roberto, …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10014473581
Saved in:
3
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
4
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
5
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
6
Shaping brand attitudes through sustainability practices : a TSR approach
Jagani, Sandeep
;
Saboorideilami, Vafa
;
Tarannum, Saraf
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 369-382
Persistent link: https://www.econbiz.de/10014516054
Saved in:
7
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
8
Antecedents and consequences of consumer hope for digital payment apps services
Bapat, Dhananjay
;
Khandelwal, Rahul
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 110-127
Persistent link: https://www.econbiz.de/10013542908
Saved in:
9
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
10
Collaborative space : framework for collaborative consumption and the sharing economy
Akbar, Payam
;
Hoffmann, Stefan
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 496-509
Persistent link: https://www.econbiz.de/10014276926
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->