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~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The service industries journal"
~subject:"Cultural identity"
~subject:"Customer satisfaction"
~type:"article"
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Cultural identity
Customer satisfaction
Emotion
76
Consumer behaviour
42
Konsumentenverhalten
42
Kundenzufriedenheit
17
Beziehungsmarketing
14
Relationship marketing
14
Dienstleistungsqualität
11
Service quality
11
Brand management
7
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Großbritannien
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Anthropologie
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Anthropology
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Marketingmanagement
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emotions
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20
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Koenig-Lewis, Nicole
2
Palmer, Adrian
2
Vázquez Casielles, Rodolfo
2
Wang, Edward Shih-tse
2
Akgün, Ali E.
1
Alan, Alev Kocak
1
Alrawadieh, Zaid
1
Baker, Julie
1
Buzova, Daniela
1
Cervera-Taulet, Amparo
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Cetin, Gurel
1
Chang, Shu-chun
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Chen, Tzy-ling
1
Daunt, Kate L.
1
Dincer, Fusun Istanbullu
1
Dinçer, Mithat Zeki
1
Harris, Lloyd C.
1
Hernandez-Calderon, Araceli
1
Iglesias Argu͏̈elles, Víctor
1
Iglesias-Argüelles, Víctor
1
Keskin, Halit
1
Kessous, Aurélie
1
Kim, Jiyoung
1
Kim, Jonghyeong
1
Kim, Jung-hwan
1
Liu, Xiao-Yu
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Liu, Yongmei
1
Medina, Cayetano
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Medler-Liraz, Hana
1
Min, Jihye
1
Rey, Manuel
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Rufín, Ramón
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Runyan, Rodney
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Sanz Blas, Silvia
1
Seger-Guttmann, Tali
1
Smith, Anne M.
1
Song, Hanqun
1
Tsai, Bi-kun
1
Tsai, Chien-wen
1
Varela Neira, Concepción
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Journal of marketing management : MM
The service industries journal
International journal of hospitality management
51
Journal of business research : JBR
29
Journal of retailing and consumer services
24
Journal of travel and tourism marketing
22
Journal of hospitality marketing & management
19
The journal of services marketing
19
Tourism management : research, policies, practice
14
Tourism management perspectives : TMP
14
International journal of contemporary hospitality management
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
13
Psychology & marketing
12
European journal of marketing : EJM
9
Service business
9
Journal of service research : JSR
8
Journal of service theory and practice : JSTP
8
Services marketing quarterly
8
Journal of Asian finance, economics and business : JAFEB
6
Journal of business ethics : JOBE
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of service management
6
Journal of the Academy of Marketing Science
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of service research
5
Managing service quality : MSQ ; an international journal
5
Nepalese journal of economics : a publication of Uniglobe College
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Tourism review
5
Australasian marketing journal
4
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence : IJBEX
4
International journal of market research
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of business and psychology
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
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ECONIS (ZBW)
20
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1
Examining the influence of multiple dimensions of authentic dining experiences
Kim, Jonghyeong
;
Song, Hanqun
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 317-341
Persistent link: https://www.econbiz.de/10014551098
Saved in:
2
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
3
The impact of emotional dissonance on quality of work life and life satisfaction of tour guides
Alrawadieh, Zaid
;
Cetin, Gurel
;
Dinçer, Mithat Zeki
; …
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 50-64
Persistent link: https://www.econbiz.de/10012207482
Saved in:
4
The service smile chain : linking leader emotions to customer outcomes
Liu, Xiao-Yu
;
Liu, Yongmei
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 415-435
Persistent link: https://www.econbiz.de/10012208574
Saved in:
5
Does culture affect sentiments expressed in cruise tours' eWOM?
Buzova, Daniela
;
Sanz Blas, Silvia
;
Cervera-Taulet, Amparo
- In:
The service industries journal
39
(
2019
)
2
,
pp. 154-173
Persistent link: https://www.econbiz.de/10012203259
Saved in:
6
Emotional prototypes, emotional memory usages, and customer satisfaction
Akgün, Ali E.
;
Keskin, Halit
;
Alan, Alev Kocak
- In:
The service industries journal
37
(
2017
)
7/8
,
pp. 494-520
Persistent link: https://www.econbiz.de/10011760451
Saved in:
7
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
8
Nostalgia and brands : a sweet rather than a bitter cultural evocation of the past
Kessous, Aurélie
- In:
Journal of marketing management : MM
31
(
2015
)
17/18
,
pp. 1899-1923
Persistent link: https://www.econbiz.de/10011406213
Saved in:
9
The influence of emotions displayed and personal selling on customer behaviour intention
Wang, Edward Shih-tse
;
Tsai, Bi-kun
;
Chen, Tzy-ling
; …
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 353-366
Persistent link: https://www.econbiz.de/10009510683
Saved in:
10
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
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