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~isPartOf:"Journal of marketing management : MM"
~subject:"Emotion"
~subject:"Konsumentenverhalten"
~subject:"United States"
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Search: subject:"Verbraucherzufriedenheit"
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Emotion
Konsumentenverhalten
United States
Customer satisfaction
39
Kundenzufriedenheit
39
Beziehungsmarketing
11
Relationship marketing
11
Dienstleistungsqualität
8
Service quality
8
Consumer behaviour
6
Einzelhandel
6
Online retailing
6
Online-Handel
6
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Brand management
4
Markenführung
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Structural equation model
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Viral marketing
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Virales Marketing
4
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3
Complaint management
3
Customer integration
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Einkaufszentrum
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USA
3
satisfaction
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2
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Koenig-Lewis, Nicole
2
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2
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1
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1
Bowden, Jana
1
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1
Daunt, Kate L.
1
Gabbott, Mark
1
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1
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1
Jackson, Peter
1
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1
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1
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1
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1
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1
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1
Marshall, Roger
1
Na, Woonbong
1
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1
Nyadzayo, Munyaradzi
1
Oajkey, James L.
1
Pantano, Eleonora
1
Papagiannidis, Savvas
1
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1
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1
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1
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1
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1
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1
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Journal of marketing management : MM
Journal of retailing and consumer services
327
International journal of hospitality management
217
Journal of business research : JBR
158
The journal of services marketing
117
Journal of hospitality marketing & management
97
Journal of travel and tourism marketing
92
International journal of contemporary hospitality management
83
Cogent business & management
70
Services marketing quarterly
64
Tourism management : research, policies, practice
61
The service industries journal
60
Psychology & marketing
56
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
53
Asia Pacific journal of marketing and logistics
51
Service business
50
Journal of service research : JSR
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
Journal of service management
41
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
40
Journal of strategic marketing
39
Tourism management perspectives : TMP
38
European journal of marketing : EJM
35
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
Journal of air transport management
32
Journal of the Academy of Marketing Science
32
The international review of retail, distribution and consumer research
30
Journal of Asian finance, economics and business : JAFEB
29
International journal of quality and service sciences
28
Tourism analysis : an interdisciplinary tourism & hospitality journal
28
International journal of retail and distribution management
27
Managing service quality : MSQ ; an international journal
27
The TQM journal : the international review of organizational improvement
27
International journal of retail & distribution management
26
International journal of services and operations management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Journal of internet commerce
25
International journal of business information systems : IJBIS
24
International journal of services, economics and management
24
Total quality management & business excellence
24
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ECONIS (ZBW)
13
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1
Antecedents of consumer brand engagement and brand loyalty
Leckie, Civilai
;
Nyadzayo, Munyaradzi
;
Johnson, Lester W.
- In:
Journal of marketing management : MM
32
(
2016
)
5/6
,
pp. 558-578
Persistent link: https://www.econbiz.de/10011483114
Saved in:
2
Understanding communal and individual customer experiences in group-oriented event tourism : an activity theory perspective
Carlson, Jamie
;
Rahman, Mohammad Mafizur
;
Rosenberger, …
- In:
Journal of marketing management : MM
32
(
2016
)
9/10
,
pp. 900-925
Persistent link: https://www.econbiz.de/10011612533
Saved in:
3
Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Saved in:
4
Shopping behaviour and satisfaction outcomes
Jackson, Peter
;
Powers, Thomas L.
- In:
Journal of marketing management : MM
29
(
2013
)
13/14
,
pp. 1609-1630
Persistent link: https://www.econbiz.de/10010230019
Saved in:
5
Modelling the determinants of a simulated experience in a virtual retail store and users' product purchasing intentions
Papagiannidis, Savvas
;
Pantano, Eleonora
;
See-to, Eric W. K.
- In:
Journal of marketing management : MM
29
(
2013
)
13/14
,
pp. 1462-1492
Persistent link: https://www.econbiz.de/10010230176
Saved in:
6
Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
Saved in:
7
The mall as bazaar : how kiosks influence consumer shopping behaviour
Runyan, Rodney
;
Kim, Jung-hwan
;
Baker, Julie
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 85-102
Persistent link: https://www.econbiz.de/10009489009
Saved in:
8
Bridging the gap between employees and customers
Oajkey, James L.
- In:
Journal of marketing management : MM
28
(
2012
)
9/10
,
pp. 1094-1113
Persistent link: https://www.econbiz.de/10009615218
Saved in:
9
Complainers versus non-complainers: a multi-national investigation of individual and situational influences on customer complaint behaviour
Sharma, Piyush
;
Marshall, Roger
;
Reday, Peter Alan
;
Na, …
- In:
Journal of marketing management : MM
26
(
2010
)
1/2
,
pp. 163-180
Persistent link: https://www.econbiz.de/10003979657
Saved in:
10
The impact of emotions on service quality, satisfaction, and positive word-of-mouth intentions over time
White, Christopher J.
- In:
Journal of marketing management : MM
26
(
2010
)
5/6
,
pp. 381-394
Persistent link: https://www.econbiz.de/10003995599
Saved in:
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