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~isPartOf:"Journal of marketing theory and practice"
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Customer service
7
Kundenservice
7
Consumer behaviour
5
USA
3
United States
3
Einzelhandel
2
Retail trade
2
Salespeople
2
Verkaufspersonal
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Africans
1
Afrikaner
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Beziehungsmarketing
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Brasilien
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Brazil
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Comparison
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Consumer attitudes
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Corporate reputation
1
Customer retention
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Customer satisfaction
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Dienstleistung
1
Dienstleistungsqualität
1
Dispute settlement
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Experiment
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Firmenimage
1
Gender
1
Geschlecht
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Konfliktregelung
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Kundenbindung
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Kundenzufriedenheit
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Nachhaltigkeit
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Relationship marketing
1
Service quality
1
Services
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Social psychology
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Social role
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South Africa
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Soziale Rolle
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Sozialpsychologie
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Sustainability
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Amos, Clinton
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Autry, Chad W.
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Basso, Kenny
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Brockhaus, Sebastian
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Broilo, Patricia Liebesny
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Cho, Yoon-na
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Espartel, Lélis Balestrin
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Fawcett, Amydee M.
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Fawcett, Stanley E.
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Hill, Donna J.
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Knemeyer, A. Michael
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Mallalieu, Lynnea
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Nakamoto, Kent
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O'Brien, Matthew
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Rutherford, Brian N.
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Journal of marketing theory and practice
Journal of retailing and consumer services
43
The journal of services marketing
35
International journal of hospitality management
33
Journal of business research : JBR
24
Psychology & marketing
13
Services marketing quarterly
13
International journal of contemporary hospitality management
11
Journal of hospitality marketing & management
11
Journal of service research
11
Journal of retailing
8
Journal of the Academy of Marketing Science
8
European journal of marketing : EJM
7
International journal of consumer studies
7
Journal of service management
7
Journal of service research : JSR
7
Journal of service theory and practice
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Gabler Edition Wissenschaft
6
International journal of quality and service sciences
6
Service business
6
Ilmenauer Schriften zur Betriebswirtschaftslehre
5
International journal of business and economics
5
Journal of air transport management
5
Journal of travel and tourism marketing
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Cogent business & management
4
European journal of marketing
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of consumer research : JCR ; an interdisciplinary bimonthly
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
Technological forecasting & social change : an international journal
4
The Cornell hospitality quarterly
4
Academy of Management journal : AMJ
3
Asia Pacific journal of marketing and logistics
3
Business horizons
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ECONIS (ZBW)
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Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives
Brockhaus, Sebastian
;
Amos, Clinton
;
Fawcett, Amydee M.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 396-420
Persistent link: https://www.econbiz.de/10011771059
Saved in:
2
Altruistic punishment : a consumer response to service failure
Silva, Renata Gonçalves Santos
;
Broilo, Patricia Liebesny
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10011771104
Saved in:
3
Customers' relationship with the service firm and its sales personnel : does gender matter?
Cho, Yoon-na
;
Rutherford, Brian N.
- In:
Journal of marketing theory and practice
19
(
2011
)
3
,
pp. 325-336
Persistent link: https://www.econbiz.de/10009243277
Saved in:
4
Customer behavioral legitimacy in retail returns episodes : effects on retail salesperson role conflict
O'Brien, Matthew
;
Hill, Donna J.
;
Autry, Chad W.
- In:
Journal of marketing theory and practice
17
(
2009
)
3
,
pp. 251-266
Persistent link: https://www.econbiz.de/10003867499
Saved in:
5
Understanding the role of consumer motivation and salesperson behavior in inducing positive cognitive and emotional responses during a sales encounter
Mallalieu, Lynnea
;
Nakamoto, Kent
- In:
Journal of marketing theory and practice
16
(
2008
)
3
,
pp. 183-197
Persistent link: https://www.econbiz.de/10003735487
Saved in:
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