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~isPartOf:"Journal of public economics"
~isPartOf:"The journal of services marketing"
~person:"Mattila, Anna S."
~person:"Propper, Carol"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
5
Service quality
5
Consumer behaviour
3
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3
Customer satisfaction
2
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Großbritannien
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1997-2004
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Mattila, Anna S.
Propper, Carol
Sharma, Piyush
9
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4
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Journal of public economics
The journal of services marketing
International journal of hospitality management
10
Discussion paper / Centre for Economic Policy Research
8
Working papers / Centre for Market and Public Organisation
7
Discussion papers / CEPR
4
Journal of business research : JBR
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Working paper / National Bureau of Economic Research, Inc.
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Journal of health economics
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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NBER Working Paper
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International journal of contemporary hospitality management
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The economic journal : the journal of the Royal Economic Society
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Handbook of hospitality marketing management
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IZA Discussion Paper
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International journal of retail & distribution management
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Journal of international consumer marketing
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Journal of political economy
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Journal of urban economics
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The American economic review
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ECONIS (ZBW)
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1
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
2
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
3
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
Saved in:
4
Incentives and targets in hospital care : evidence from a natural experiment
Propper, Carol
;
Sutton, Matt
;
Whitnall, Carolyn
; …
- In:
Journal of public economics
94
(
2010
)
3/4
,
pp. 318-335
Persistent link: https://www.econbiz.de/10003968086
Saved in:
5
Does competition between hospitals improve the quality of care? : Hospital death rates and the NHS internal market
Propper, Carol
;
Burgess, Simon M.
;
Green, Katherine
- In:
Journal of public economics
88
(
2004
)
7/8
,
pp. 1247-1272
Persistent link: https://www.econbiz.de/10001976525
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