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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Customer satisfaction"
~subject:"USA"
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Search: subject:"Switching behaviour"
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Customer satisfaction
USA
Switching behaviour
11
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11
Consumer behaviour
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Dienstleistungsqualität
4
Service quality
4
switching costs
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switching cost
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Jiang, Zhengrui
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Milan, Gabriel Sperandio
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Management science : journal of the Institute for Operations Research and the Management Sciences
Working paper / National Bureau of Economic Research, Inc.
9
Journal of business research : JBR
5
Journal of service management
3
Managing service quality : MSQ ; an international journal
3
The Rand journal of economics
3
The journal of business & industrial marketing
3
The journal of services marketing
3
The service industries journal
3
American economic journal : a journal of the American Economic Association
2
Asia Pacific journal of marketing and logistics
2
European journal of marketing : EJM
2
International journal of business information systems : IJBIS
2
International journal of hospitality management
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Inventi impact: retailing & consumer services
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of organizational computing and electronic commerce
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of retailing
2
Journal of retailing and consumer services
2
Journal of service theory and practice : JSTP
2
Marketing intelligence & planning
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Quantitative marketing and economics : QME
2
Research paper series / Stanford Graduate School of Business
2
The journal of applied business research
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The review of economics and statistics
2
American economic review
1
Auditing : a journal of practice & theory
1
Bangladesh journal of political economy
1
Business and Economic Research : BER
1
Cahiers de recherche / HEC Montréal, Institut d'Economie Appliquée
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California management review
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Cogent business & management
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Columbia Business School Research Paper
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1
Service capacity and price promotion wars
Bae, Junhyun
;
Chen, Li
;
Yao, Shiqing
- In:
Management science : journal of the Institute for …
68
(
2022
)
12
,
pp. 8757-8772
Persistent link: https://www.econbiz.de/10014284790
Saved in:
2
Integrated marketing communications and their effects on customer switching intention
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011633577
Saved in:
3
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
4
A generalized Norton–Bass model for multigeneration diffusion
Jiang, Zhengrui
;
Jain, Dipak
- In:
Management science : journal of the Institute for …
58
(
2012
)
10
,
pp. 1887-1897
Persistent link: https://www.econbiz.de/10009664647
Saved in:
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