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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Services marketing quarterly"
~isPartOf:"The service industries journal"
~person:"Suh, Munshik"
~subject:"Beziehungsmarketing"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Dienstleistungsqualität
2
Relationship marketing
2
Service quality
2
Beschwerdemanagement
1
China
1
Comparison
1
Complaint management
1
Consumer behaviour
1
Cultural identity
1
Customer satisfaction
1
Dienstleistungssektor
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Konsumentenverhalten
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Kulturelle Identität
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Kundenzufriedenheit
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Service industry
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South Korea
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Südkorea
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USA
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United States
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Vergleich
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cultural difference
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customer education
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information quality
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loyalty
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prior relationship
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service failure
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service quality
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Suh, Munshik
Gil Saura, Irene
3
Quach, Sara
3
Ricard, Line
3
Bebber, Suélen
2
Brun, Isabelle
2
Chao, Pei
2
Choi, Beom Joon
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Greene, Henry
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Mattila, Anna S.
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Milan, Gabriel Sperandio
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Moliner-Velázquez, Beatriz
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Prentice, Catherine
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Rajaobelina, Lova
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Rho, Taeseok
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Shin, Hyunju
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1
Back, Ki-Joon
1
Balaji, M. S.
1
Balboni, Bernardo
1
Banerjee, Shubhomoy
1
Barcellos, Paulo Fernando Pinto
1
Bardauskaite, Indre
1
Barrera, Ramón Barrera
1
Barroso Castro, Carmen
1
Barrows, Clayton W.
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
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Baydogan Turkay, Pinar
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Services marketing quarterly
The service industries journal
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ECONIS (ZBW)
2
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The impact of customer education on customer loyalty through service quality
Suh, Munshik
;
Greene, Henry
;
Israilov, Baiastan
;
Rho, …
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 261-280
Persistent link: https://www.econbiz.de/10011339263
Saved in:
2
The role of relationships in service failure : a cross-cultural study : United States, China, and Korea
Suh, Munshik
;
Greene, Henry
;
Rho, Taeseok
;
Qi, Qin
- In:
Services marketing quarterly
34
(
2013
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10009778530
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