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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~subject:"Relationship marketing"
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Relationship marketing
Dienstleistungssektor
6
Service industry
6
Beziehungsmarketing
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Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
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Beschwerdemanagement
2
Complaint management
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Lieferantenmanagement
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Structural equation model
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Strukturgleichungsmodell
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Supplier relationship management
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relationship marketing
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service recovery
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Austauschtheorie
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B-to-B-Marketing
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Bank
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Bank failure
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Bankinsolvenz
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Business-to-business marketing
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Confidence
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Consumer behaviour
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Abu, Mimi Liana
1
Biswas, Supriya
1
Bojei, Jamil
1
Ennew, Christine T.
1
Fallu, Jean-Mathieu
1
Krishna, Anupam
1
Law, Agnes K. Y.
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Lazarus, Davis
1
Mitussis, Darryn
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Ricard, Line
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Singhal, Shuchi
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Toufaily, Elissar
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
The journal of services marketing
31
Journal of business research : JBR
25
Journal of service research : JSR
22
Journal of retailing and consumer services
15
Journal of service management
13
The service industries journal
11
Journal of service research
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of the Academy of Marketing Science
9
Service business
7
Services marketing quarterly
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Interaktionen im Dienstleistungsbereich
6
The journal of business & industrial marketing
6
International journal of electronic customer relationship management : IJECRM
5
International journal of production economics
5
International journal of services and operations management
5
Journal of hospitality marketing & management
5
Journal of strategic marketing
5
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
4
Gabler Edition Wissenschaft
4
International journal of business excellence
4
International journal of contemporary hospitality management
4
International journal of hospitality management
4
International journal of services, economics and management
4
Journal of business-to-business marketing
4
Managing service quality : MSQ ; an international journal
4
Psychology & marketing
4
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
4
SpringerLink / Bücher
4
Europäische Hochschulschriften / 5
3
Forum Dienstleistungsmanagement
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International journal of quality & reliability management
3
International journal of quality and service sciences
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
International journal of services technology and management
3
Jahrbuch der Absatz- und Verbrauchsforschung
3
Journal of Contemporary Issues in Business and Government
3
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1
Conceptional study of relationship signals in the IT services sector in India
Biswas, Supriya
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
3
,
pp. 154-171
Persistent link: https://www.econbiz.de/10011633624
Saved in:
2
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
3
The underlying dimensions of relationship marketing in the Malaysian mobile service sector
Bojei, Jamil
;
Abu, Mimi Liana
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
3
,
pp. 169-190
Persistent link: https://www.econbiz.de/10010490483
Saved in:
4
Adoption of customer relationship management in the service sector and its impact on performance
Law, Agnes K. Y.
;
Ennew, Christine T.
;
Mitussis, Darryn
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
4
,
pp. 301-330
Persistent link: https://www.econbiz.de/10010244771
Saved in:
5
Service failure magnitude and paradox : a banking perspective
Singhal, Shuchi
;
Krishna, Anupam
;
Lazarus, Davis
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
3
,
pp. 191-203
Persistent link: https://www.econbiz.de/10010209887
Saved in:
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