//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
629
Relationship marketing
629
Consumer behaviour
294
Konsumentenverhalten
294
Customer satisfaction
236
Kundenzufriedenheit
236
Dienstleistungsqualität
232
Service quality
232
Customer service
77
Kundenservice
77
Einzelhandel
68
Retail trade
68
Customer integration
65
Dienstleistungssektor
65
Kundenintegration
65
Service industry
65
Beschwerdemanagement
50
Complaint management
50
Lieferantenmanagement
45
Supplier relationship management
45
Customer value
44
Kundenwert
44
Services
43
Confidence
40
Emotion
40
Vertrauen
40
Betriebliche Wertschöpfung
39
Dienstleistung
39
Value creation
39
Dienstleistungsmarketing
37
Services marketing
37
USA
36
United States
36
Brand management
34
Customer experience
34
Markenführung
34
E-commerce
30
Electronic Commerce
30
Online retailing
30
Online-Handel
30
more ...
less ...
Online availability
All
Undetermined
282
Free
5
Type of publication
All
Article
625
Book / Working Paper
4
Type of publication (narrower categories)
All
Article in journal
629
Aufsatz in Zeitschrift
629
Case study
4
Collection of articles of several authors
4
Fallstudie
4
Sammelwerk
4
Aufsatzsammlung
2
more ...
less ...
Language
All
English
629
Author
All
Grewal, Dhruv
9
Beatty, Sharon E.
7
Hollebeek, Linda D.
7
Mattila, Anna S.
7
Noble, Stephanie M.
7
Verhoef, Peter C.
7
Benoit, Sabine
6
Klaus, Philipp
6
Lemon, Katherine N.
6
Sesé, F. Javier
6
Aksoy, Lerzan
5
Bolton, Ruth N.
5
Brodie, Roderick J.
5
Eisingerich, Andreas B
5
Evanschitzky, Heiner
5
Gustafsson, Anders
5
Harris, Lloyd C.
5
Ruyter, Ko de
5
Auh, Seigyoung
4
Burton, Jamie
4
Cronin, J. J.
4
Dagger, Tracey S.
4
Gil Saura, Irene
4
Gong, Taeshik
4
Gruber, Thorsten
4
Ha, Hong Youl
4
Holloway, Betsy Bugg
4
McColl-Kennedy, Janet R.
4
Mittal, Vikas
4
Parasuraman, A.
4
Reinartz, Werner J.
4
Schumann, Jan Hendrik
4
Wangenheim, Florian von
4
Wieseke, Jan
4
Alkire, Linda
3
Arnold, Todd J.
3
Barnes, Donald C.
3
Basso, Kenny
3
Bell, Simon J.
3
Blut, Markus
3
more ...
less ...
Published in...
All
Journal of retailing
Journal of service research : JSR
The journal of services marketing
The service industries journal
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of business & industrial marketing
193
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
163
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Cogent business & management
101
The journal of brand management : an international journal
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
more ...
less ...
Source
All
ECONIS (ZBW)
629
Showing
1
-
10
of
629
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
2
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
3
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
4
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
5
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
6
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
7
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
8
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
9
How customer incivility affects organization citizenship behavior : roles of depersonalization, resilience, and caring climate
Lee, Kangcheol
;
Gong, Taeshik
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014515614
Saved in:
10
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->