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~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Business process management"
~subject:"Online retailing"
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Search: subject:"Nachkaufmarketing"
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Business process management
Online retailing
Customer service
37
Kundenservice
37
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungsqualität
13
Service quality
13
Beziehungsmarketing
12
Consumer behaviour
12
Konsumentenverhalten
12
Relationship marketing
12
Beschwerdemanagement
9
Complaint management
9
Einzelhandel
8
Retail trade
8
B-to-B-Marketing
5
Business-to-business marketing
5
Lieferantenmanagement
4
Online-Handel
4
Salespeople
4
Supplier relationship management
4
Verkaufspersonal
4
Contract theory
3
Frontline employees
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Leistungsmotivation
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Lieferkette
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Product quality
3
Product returns
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Produktqualität
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Supply chain
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Vertragstheorie
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Work motivation
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Aerospace industry
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Arbeitszufriedenheit
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Customer experience
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Angell, Robert J.
1
Bellos, Ioannis
1
Boyd, Eric
1
Breazeale, Michael J.
1
Calantone, Roger J.
1
Chen, Lin
1
Chiang, Jeongwen
1
Cho, Soo-Haeng
1
Esmark, Carol L.
1
Hult, G. Tomas M.
1
Liu, Nan
1
Marder, Ben
1
Nageswaran, Leela
1
Noble, Stephanie M.
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Scheller-Wolf, Alan
1
Shan, Wang
1
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Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of business & industrial marketing
Journal of retailing and consumer services
6
International journal of physical distribution & logistics management : IJPD & LM
3
Journal of business research : JBR
3
Journal of electronic commerce research : JECR
3
SOM research reports
3
Business process management journal
2
Edition Wissenschaft - Apprimus
2
European journal of operational research : EJOR
2
Harvard-Business-Manager : das Wissen der Besten
2
Information systems and e-business management : ISeB
2
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
International journal of business information systems : IJBIS
2
International journal of electronic commerce : IJEC
2
International journal of electronic customer relationship management : IJECRM
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of hospitality management
2
International journal of services and operations management
2
International journal of services technology and management : IJSTM
2
Journal of internet commerce
2
Journal of service theory and practice
2
Management information systems : mis quarterly
2
Psychology & marketing
2
Schriftenreihe electronic commerce, marketing & finance
2
SpringerLink / Bücher
2
Advanced technologies management for retailing : frameworks and cases
1
Applying predictive analytics within the service sector
1
Arbeitspapiere der FOM
1
Asia Pacific journal of marketing and logistics
1
Benchmarking : an international journal ; BIJ
1
Betriebsmanagement
1
Business horizons
1
Business research
1
Cogent business & management
1
Decision sciences : DS
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Dienstleistungsoffensive - Wachstumschancen intelligent nutzen
1
Digitalisierung der Unternehmenssteuerung : Prozessautomatisierung, Business Analytics, Big Data, SAP S/4HANA, Anwendungsbeispiele
1
Discussion paper
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ECONIS (ZBW)
6
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1
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
2
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
3
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
4
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
5
Consumer return policies in omnichannel operations
Nageswaran, Leela
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
66
(
2020
)
12
,
pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
Saved in:
6
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
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