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~isPartOf:"Journal of retailing"
~isPartOf:"The service industries journal"
~subject:"Arbeitsverhalten"
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Search: subject:"Kundenmanagement"
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Arbeitsverhalten
Beziehungsmarketing
294
Relationship marketing
294
Consumer behaviour
133
Konsumentenverhalten
133
Dienstleistungsqualität
92
Service quality
92
Customer satisfaction
87
Kundenzufriedenheit
87
Einzelhandel
52
Retail trade
52
Online retailing
24
Online-Handel
24
Customer service
23
E-commerce
23
Electronic Commerce
23
Kundenservice
23
Beschwerdemanagement
21
Complaint management
21
Customer integration
21
Kundenintegration
21
Brand management
20
Markenführung
20
Confidence
19
Distribution channel
19
Marketing management
19
Marketingmanagement
19
Vertrauen
19
Vertriebsweg
19
Lieferantenmanagement
18
Supplier relationship management
18
Taiwan
18
Customer value
17
Kundenwert
17
Internet marketing
16
Online-Marketing
16
Salespeople
16
Verkaufspersonal
16
Betriebliche Wertschöpfung
15
Value creation
15
customer loyalty
14
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1
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Article
12
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12
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English
12
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Arasli, Huseyin
1
Arnold, Todd J.
1
Auh, Seigyoung
1
Baldus, Brian
1
Bayighomog, Steven W.
1
Boukis, Achilleas
1
Calantone, Roger J.
1
Chen, I-heng
1
Cheng, Jui-Chang
1
Choi, Laee
1
Di, Eh
1
Gilliam, David A.
1
Gong, Taeshik
1
Huang, Chien-jung
1
Hughes, Douglas E.
1
Lee, Na Young
1
Lotz, Sherry L.
1
Luo, She-Juang
1
Ma, Jianfeng
1
Mengüç, Bülent
1
Mu, Zhirong
1
Noble, Stephanie M.
1
Rayburn, Steven W.
1
Richards, Keith A.
1
Spreng, Richard A.
1
Thompson, Frauke Mattison
1
Uslu, Aypar
1
Yang, Ya-Fang
1
Yen, Chang-Hua
1
Yi, Youjae
1
Yoo, Jay Jaewon
1
Yu, Te-cheng
1
Zablah, Alex R.
1
Zhou, Xing
1
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Journal of retailing
The service industries journal
International journal of hospitality management
20
Journal of business research : JBR
15
Journal of retailing and consumer services
13
The journal of services marketing
9
International journal of contemporary hospitality management
8
Journal of business ethics : JOBE
8
Journal of service research : JSR
7
Journal of marketing
6
The journal of personal selling & sales management : JPSSM
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of hospitality marketing & management
5
Journal of service management
5
Journal of strategic marketing
5
Service business
5
European journal of marketing : EJM
4
Journal of service research
4
Journal of service theory and practice
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service theory and practice : JSTP
3
Psychology & marketing
3
The Cornell hospitality quarterly
3
Tourism management : research, policies, practice
3
Asia Pacific journal of marketing and logistics
2
Corporate communications : an international journal
2
Group & organization management : an international journal
2
International journal of business excellence : IJBEX
2
Journal of air transport management
2
Journal of business and psychology
2
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
2
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
2
Journal of personal selling & sales management : JPSSM
2
Leadership & organization development journal
2
Marketing intelligence & planning
2
American journal of business
1
Asian journal of business ethics : AJBE
1
Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Chinese management studies
1
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ECONIS (ZBW)
12
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1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
3
Can abusive supervision motivate customer-oriented service sabotage? : a multilevel research
Ma, Jianfeng
;
Zhou, Xing
;
Mu, Zhirong
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 696-717
Persistent link: https://www.econbiz.de/10012586859
Saved in:
4
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
5
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
6
Workplace spirituality : customer engagement Nexus : the mediated role of spiritual leadership on customer-oriented boundary-spanning behaviors
Bayighomog, Steven W.
;
Arasli, Huseyin
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 637-661
Persistent link: https://www.econbiz.de/10012204758
Saved in:
7
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
8
Brand attachment and customer citizenship behaviors
Cheng, Jui-Chang
;
Luo, She-Juang
;
Yen, Chang-Hua
;
Yang, …
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 263-277
Persistent link: https://www.econbiz.de/10011564113
Saved in:
9
Achieving favourable customer outcomes through employee deviance
Boukis, Achilleas
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 319-338
Persistent link: https://www.econbiz.de/10011564146
Saved in:
10
Using work design to motivate customer-oriented behaviors
Rayburn, Steven W.
;
Gilliam, David A.
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 339-355
Persistent link: https://www.econbiz.de/10011564148
Saved in:
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