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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Marketing intelligence & planning"
~isPartOf:"Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse"
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Journal of retailing and consumer services
Marketing intelligence & planning
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
Die Bank
59
The international journal of bank marketing : IJBM
47
Journal of financial services marketing : JFSM
29
Achieving excellence in retail banking
28
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
18
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
13
Journal of banking & finance
12
The service industries journal
9
International journal of bank marketing
8
The journal of services marketing
7
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
6
Financial innovation in retail and corporate banking
6
Journal of payments strategy & systems
6
Revue d'économie financière : revue trimestrielle de l'Association Europe finances régulations
6
Risikoprofiling von Anlegern : Kundenprofile treffend analysieren und in der Beratung nutzen
6
The international journal of human resource management
6
The journal of credit risk : published quarterly by Incisive Media
6
Bankenwettbewerb : Positionierung im Privatkundengeschäft : 8. Norddeutscher Bankentag
5
Banks and bank systems : international research journal
5
Essays on strategic price bundling in retail banking
5
International journal of financial services management : IJFSM
5
Journal of Asian finance, economics and business : JAFEB
5
Journal of financial regulation and compliance : an international journal
5
Statistiken / Oesterreichische Nationalbank : Daten & Analysen
5
Aspekte der Digitalisierung in Banken
4
Banking and information technology : BIT ; a strategic report for top management
4
Global business review
4
International journal of services and operations management
4
Journal of digital banking
4
Journal of financial services marketing
4
Journal of financial services research : JFSR
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of strategic marketing
4
Long range planning : LRP ; international journal of strategic management
4
Managing service quality : MSQ ; an international journal
4
Services marketing quarterly
4
The review of financial studies
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ECONIS (ZBW)
29
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1
Value co-creation and social media : investigating antecedents and influencing factors in the U.S. retail banking industry
Casper Ferm, Lars-Erik
;
Thaichon, Park
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012581891
Saved in:
2
Customer pre-participatory social media drivers and their influence on attitudinal loyalty within the retail banking industry : a multi-group analysis utilizing social exchange the...
Casper Ferm, Lars-Erik
;
Thaichon, Park
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581920
Saved in:
3
The role of social media in internet banking transition during COVID-19 pandemic : using multiple methods and sources in qualitative research
Naeem, Muhammad
;
Ozuem, Wilson
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502713
Saved in:
4
Impact of shared history on customers' service evaluations
Al Hakim, Zeina T.
;
Sengupta, Sanchayan
;
Cuny, Caroline
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012268822
Saved in:
5
Relationship quality determinants and outcomes in retail banking services : the role of customer experience
Fernandes, Teresa
;
Pinto, Teresa
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 30-41
Persistent link: https://www.econbiz.de/10012114112
Saved in:
6
The influence of goal attainment and switching costs on customers' staying intentions
Temerak, Mohamed Sobhy
;
El-Manstrly, Dahlia
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 51-61
Persistent link: https://www.econbiz.de/10012114986
Saved in:
7
The effect of digital design in retail banking on customers’ commitment and loyalty : the mediating role of positive affect
Reydet, Sabine
;
Carsana, Laurence
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 132-138
Persistent link: https://www.econbiz.de/10011729734
Saved in:
8
Frameworks for consumers' narratives in a changing marketplace : banking and the financial crisis
Gilliam, David A.
;
Preston, Teresa
;
Hall, John R.
- In:
Marketing intelligence & planning
35
(
2017
)
7
,
pp. 892-906
Persistent link: https://www.econbiz.de/10011798063
Saved in:
9
"Towards a co-creation framework in the retail banking services industry : do demographics influence?"
Cambra-Fierro, Jesús
;
Pérez, Lourdes
;
Grott, Emily
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 219-228
Persistent link: https://www.econbiz.de/10011629059
Saved in:
10
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
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