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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Marketing letters : a journal of research in marketing"
~person:"Park, Jungkun"
~person:"Prentice, Catherine"
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Dienstleistungsqualität
7
Emotion
7
Service quality
7
Customer service
5
Kundenservice
5
Consumer behaviour
4
Emotional intelligence
4
Intelligence
4
Intelligenz
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Konsumentenverhalten
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Beziehungsmarketing
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Customer satisfaction
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Service encounter
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Park, Jungkun
Prentice, Catherine
Septianto, Felix
8
Ladhari, Riadh
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Chebat, Jean-Charles
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Chiew, Tung Moi
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Kumar, Sushant
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Ngo, Liem Viet
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Journal of retailing and consumer services
Marketing letters : a journal of research in marketing
Journal of business research : JBR
2
Journal of hospitality marketing & management
2
International journal of hospitality management
1
Journal of financial services marketing : JFSM
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing theory and practice
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Journal of service theory and practice
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Knowledge management research & practice : KMRP ; an official journal of the OR Society
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ECONIS (ZBW)
7
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1
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
2
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
3
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
Saved in:
4
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
5
The effect of interior color on customers' aesthetic perception, emotion, and behavior in the luxury service
Kim, Dongyoup
;
Hyun, Hyowon
;
Park, Jungkun
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305875
Saved in:
6
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
7
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
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