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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Paradigm : the journal of Institute of Management Technology"
~subject:"Service industry"
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Search: subject_exact:"Beschwerdemanagement"
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Service industry
Beschwerdemanagement
45
Complaint management
45
Dienstleistungsqualität
38
Service quality
38
Customer satisfaction
34
Kundenzufriedenheit
34
Beziehungsmarketing
26
Relationship marketing
26
Consumer behaviour
22
Konsumentenverhalten
22
Service recovery
16
Service failure
15
Customer service
11
Kundenservice
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Justice
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Gerechtigkeit
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Viral marketing
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Virales Marketing
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Mobile communications
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Mobilkommunikation
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Satisfaction
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Emotion
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Ethiopia
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Online retailing
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Online-Handel
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Perceived justice
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USA
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United States
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Äthiopien
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Brand image
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Brand management
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Co-creation
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Customer integration
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Dienstleistungssektor
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Chen, Nuoya
1
Fan, Xiucheng
1
Jiao, Jinfeng
1
Kaur, Prabhjot
1
Mohanty, Smaraki
1
Paul, Justin
1
Sahadev, Sunil
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Sharma, Sanjeev Kumar
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Journal of retailing and consumer services
Paradigm : the journal of Institute of Management Technology
International journal of hospitality management
7
Journal of business research : JBR
4
Journal of service research : JSR
4
Journal of the Academy of Marketing Science
4
The journal of services marketing
4
International journal of production economics
3
Asia Pacific journal of marketing and logistics
2
Fokus Dienstleistungsmarketing
2
International journal of quality and service sciences
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of service theory and practice : JSTP
2
Psychology & marketing
2
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Australasian marketing journal
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
Enhancing knowledge development in marketing ; Vol. 21
1
Enlightening tourism : ET ; a pathmaking journal
1
European journal of international management : EJIM
1
European journal of marketing
1
Interaktionen im Dienstleistungsbereich
1
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
International journal of management practice : IJMP
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of services, economics and management
1
Journal for global business advancement : JGBA
1
Journal of air transport management
1
Journal of business & economics research
1
Journal of consumer marketing
1
Journal of hospitality marketing & management
1
Journal of international consumer marketing
1
Journal of international marketing
1
Journal of service management
1
Journal of transnational management : the official journal of the International Management Development Association
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Management decision
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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1
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
2
Service failure and problems : internal marketing solutions for facing the future
Paul, Justin
;
Sahadev, Sunil
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 304-311
Persistent link: https://www.econbiz.de/10011801993
Saved in:
3
A measure of consumer complaining behaviour in service industry : scale validation
Kaur, Prabhjot
;
Sharma, Sanjeev Kumar
- In:
Paradigm : the journal of Institute of Management Technology
19
(
2015
)
1
,
pp. 37-51
Persistent link: https://www.econbiz.de/10011761340
Saved in:
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