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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The journal of services marketing"
~person:"Klaus, Philipp"
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Beziehungsmarketing
12
Consumer behaviour
12
Konsumentenverhalten
12
Relationship marketing
12
Customer experience
9
Customer satisfaction
6
Dienstleistungsqualität
6
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6
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6
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4
Retail trade
4
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Customer experience management
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Klaus, Philipp
Prentice, Catherine
18
Park, Jungkun
15
Pantano, Eleonora
11
Sarkar, Biswajit
11
Lombart, Cindy
10
Sharma, Piyush
10
Hollebeek, Linda D.
9
Yan, Ruiliang
9
Agag, Gomaa
8
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Mortimer, Gary
8
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7
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7
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6
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6
Khan, Imran
6
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6
Molinillo, Sebastian
6
Ngo, Liem Viet
6
O'Cass, Aron
6
Park, Eunil
6
Paul, Justin
6
Russell-Bennett, Rebekah
6
Seger-Guttmann, Tali
6
Septianto, Felix
6
Baumann, Chris
5
Carlson, Jamie
5
Cliquet, Gérard
5
Das, Gopal
5
Dawes, John
5
Elms, Jonathan
5
Japutra, Arnold
5
Jebarajakirthy, Charles
5
Kuppelwieser, Volker
5
Rana, Nripendra P.
5
Sands, Sean
5
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Journal of retailing and consumer services
The journal of services marketing
Journal of service management
4
International journal of market research
2
International journal of market research : JMRS ; the journal of the Market Research Society
2
European journal of marketing : EJM
1
International marketing review
1
Journal of business research : JBR
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of marketing management : MM
1
Journal of service research
1
Journal of strategic marketing
1
Managing consumer services : factory or theater?
1
Technological forecasting & social change : an international journal
1
The international journal of bank marketing : IJBM
1
The journal of brand management : an international journal
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The journal of product & brand management
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ECONIS (ZBW)
13
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1
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13
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1
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
2
There is a secret to success : Linking customer experience
management
practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
3
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
4
A glimpse of the future retail customer experience : guidelines for research and practice : editorial
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-3
Persistent link: https://www.econbiz.de/10014303398
Saved in:
5
Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
6
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
7
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
8
The end of the world as we know it? : the influence of online channels on the luxury customer experience
Klaus, Philipp
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012305877
Saved in:
9
The convenience of shopping via voice AI : introducing AIDM
Klaus, Philipp
;
Zaichkowsky, Judith Lynne
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013169684
Saved in:
10
Beyond good and bad : challenging the suggested role of emotions in customer experience (CX) research
Manthiou, Aikaterini
;
Hickman, Ellie
;
Klaus, Philipp
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012305348
Saved in:
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