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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The service industries journal"
~subject:"Emotion"
~subject:"Online-Handel"
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Search: subject_exact:"Kundendienst"
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Emotion
Online-Handel
Customer service
107
Kundenservice
107
Dienstleistungsqualität
75
Service quality
75
Customer satisfaction
61
Kundenzufriedenheit
61
Beziehungsmarketing
51
Relationship marketing
51
Consumer behaviour
48
Konsumentenverhalten
48
Dienstleistungssektor
19
Service industry
19
Beschwerdemanagement
18
Complaint management
18
Einzelhandel
13
Retail trade
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Satisfaction
12
Salespeople
10
Verkaufspersonal
10
Dienstleistung
8
Service failure
8
Services
8
Artificial intelligence
7
Customer integration
7
Kundenintegration
7
Künstliche Intelligenz
7
Online retailing
7
Arbeitsverhalten
6
Arbeitszufriedenheit
6
Confidence
6
Job satisfaction
6
Service encounters
6
Service recovery
6
Vertrauen
6
Work behaviour
6
Customer value
5
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5
Electronic Commerce
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21
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Prentice, Catherine
4
Medler-Liraz, Hana
2
Seger-Guttmann, Tali
2
Bulmer, Sandy
1
Chebat, Jean-Charles
1
Chen, Nuoya
1
Dominique-Ferreira, Sergio
1
Elms, Jonathan
1
Fan, Xiucheng
1
Fellesson, Markus
1
Ferreira, Andreia
1
Gan, Wen-xue
1
Gaucher, Benoît
1
Goethals, Frank
1
Gong, Taeshik
1
Heyman, James E.
1
Hyun, Hyowon
1
Iglesias Argu͏̈elles, Víctor
1
Javed, Muhammad Kashif
1
Jiao, Jinfeng
1
Leclercq-Vandelannoitte, Aurélie
1
Lindenmeier, Jörg
1
Liu, Yong
1
Mohanty, Smaraki
1
Moore, Simon
1
Nguyen Tuyet-Mai
1
Oikarinen, Eeva-Liisa
1
Olk, Stephan
1
Park, Jungkun
1
Paswan, Audhesh K.
1
Porter, Michael C.
1
Salomonson, Nicklas
1
Sonderlund, Magnus
1
Suryandari, Retno Tanding
1
Söderlund, Magnus
1
Teck Ming Tan
1
Tscheulin, Dieter K.
1
Tuan Nguyen
1
Tütüncü, Yazgi
1
Varela Neira, Concepción
1
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Journal of retailing and consumer services
The service industries journal
International journal of hospitality management
16
The journal of services marketing
10
Journal of business research : JBR
8
International journal of contemporary hospitality management
7
Psychology & marketing
7
Academy of Management journal : AMJ
5
Journal of service research
5
Journal of service theory and practice : JSTP
5
SpringerLink / Bücher
5
Journal of service management
4
Journal of service research : JSR
4
Journal of service theory and practice
4
International journal of business information systems : IJBIS
3
International journal of physical distribution & logistics management : IJPD & LM
3
International journal of quality and service sciences
3
Journal of electronic commerce research : JECR
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of retailing
3
Personnel psychology : a journal of applied research
3
SOM research reports
3
Business horizons
2
Cogent business & management
2
Edition Wissenschaft - Apprimus
2
European journal of operational research : EJOR
2
Harvard-Business-Manager : das Wissen der Besten
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Information systems research : ISR
2
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
Interaktionen im Dienstleistungsbereich
2
International journal of electronic commerce : IJEC
2
International journal of electronic customer relationship management : IJECRM
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of services technology and management : IJSTM
2
Journal for global business advancement : JGBA
2
Journal of consumer marketing
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of hospitality marketing & management
2
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ECONIS (ZBW)
21
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1
The social significance of AI in retail on customer experience and shopping practices
Moore, Simon
;
Bulmer, Sandy
;
Elms, Jonathan
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209453
Saved in:
2
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
3
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
4
Emotional labor in a non-isolated service encounter : the impact of customer observation on perceived authenticity and perceived fairness
Olk, Stephan
;
Lindenmeier, Jörg
;
Tscheulin, Dieter K.
; …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012431572
Saved in:
5
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
6
Decision-making mechanism of online retailer based on additional online comments of consumers
Liu, Yong
;
Gan, Wen-xue
;
Zhang, Qi
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012434222
Saved in:
7
The happy virtual agent and its impact on the human customer in the service encounter
Sonderlund, Magnus
;
Oikarinen, Eeva-Liisa
;
Teck Ming Tan
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012434270
Saved in:
8
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
9
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
Saved in:
10
It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work
Fellesson, Markus
;
Salomonson, Nicklas
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012238353
Saved in:
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