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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Working papers"
~subject:"Customer satisfaction"
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Search: subject_exact:"Kognitives Verhalten"
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Customer satisfaction
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Journal of retailing and consumer services
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1
Customer engagement in the context of retail mobile apps : a contingency model integrating spatial presence experience and its drivers
Ho Xuan Huong
;
Nguyen Dong Phong
;
Cheng, Julian Ming Sung
; …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013209707
Saved in:
2
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
3
Negative and positive customer shopping experience in an online context
Barari, Mojtaba
;
Ross, Mitchell
;
Surachartkumtonkun, …
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171916
Saved in:
4
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali
;
Hamzelu, Bahman
;
Pourazizi, Lida
;
Hanzaee, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
Saved in:
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