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~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~language:"hun"
~language:"zho"
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Services
24
Dienstleistung
18
Consumer behaviour
12
Konsumentenverhalten
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Dienstleistungsqualität
11
Dienstleistungssektor
11
Service industry
11
Service quality
11
Beziehungsmarketing
8
Relationship marketing
8
Customer satisfaction
6
Kundenzufriedenheit
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Customer integration
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Einzelhandel
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Kundenintegration
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Retail trade
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Mobilkommunikation
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Services marketing
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Finsterwalder, Jörg
2
Hänninen, Mikko
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Journal of retailing and consumer services
The service industries journal
66
The journal of services marketing
61
Journal of service management
59
Journal of business research : JBR
55
Journal of service research : JSR
44
SpringerLink / Bücher
30
Services marketing quarterly
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of production economics
24
The journal of business & industrial marketing
22
International journal of services technology and management
21
Journal of service research
21
Working Paper
21
International journal of hospitality management
19
Service business
19
Working paper / National Bureau of Economic Research, Inc.
18
European journal of operational research : EJOR
17
The science of service systems
17
European journal of marketing : EJM
15
European review of service economics and management
15
Handbook of service science ; [Vol. 1]
15
International journal of services and operations management
15
The handbook of innovation and services : a multi-disciplinary perspective
15
ZEW Discussion Papers
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
Working Papers / eSocialSciences
14
Working paper
14
Discussion paper / Centre for Economic Policy Research
13
Meddelanden från Svenska Handelshögskolan
13
NBER working paper series
13
International journal of quality and service sciences
12
NBER Working Paper
12
International journal of contemporary hospitality management
11
International journal of services and standards
11
Journal of marketing
11
Managing service quality : MSQ ; an international journal
11
Research policy : policy, management and economic studies of science, technology and innovation
11
Service science, management and engineering : education for the 21st Century
11
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ECONIS (ZBW)
24
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1
Consumers and service robots : power relationships amid COVID-19 pandemic
Merdin-Uygur, Ezgi
;
Ozturkcan, Selcen
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014240288
Saved in:
2
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
3
Service innovativeness in retailing : increasing the relative attractiveness during the COVID-19 pandemic
Pilawa, Joanna
;
Witell, Lars
;
Valtakoski, Aku
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013364443
Saved in:
4
Effect of customer involvement on co-creation of services : a moderated mediation model
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012665827
Saved in:
5
AI-chatbots on the services frontline addressing the challenges and opportunities of agency
Chong, Terrence
;
Yu, Ting
;
Keeling, Debbie Isobel
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012666027
Saved in:
6
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
7
Managing transformations in retail agglomerations : case Itis shopping center
Hänninen, Mikko
;
Paavola, Lauri
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433754
Saved in:
8
Determinants of customers' intentions towards environmentally sustainable banking : testing the structural model
Taneja, Shilpa
;
Ali, Liaqat
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012434317
Saved in:
9
Development of a service blueprint for the online-to-offline integration in service
Ryu, Do-Hyeon
;
Lim, Chiehyeon
;
Kim, Kwang-Jae
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012238381
Saved in:
10
The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho
;
Yoo, Jaewon
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
Saved in:
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