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~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~person:"Baier, Daniel"
~person:"Söderlund, Magnus"
~subject:"Arbeitszufriedenheit"
~type_genre:"Article in journal"
~type_genre:"Conference proceedings"
~type_genre:"Hochschulschrift"
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Arbeitszufriedenheit
Consumer behaviour
15
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15
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungsqualität
8
Service quality
8
Online retailing
7
Online-Handel
7
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6
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6
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5
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Innovationsakzeptanz
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Job satisfaction
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Service encounters
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Robot
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Technology acceptance model (TAM)
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Baier, Daniel
Söderlund, Magnus
Scarpi, Daniele
2
Abrikwah, Eugene
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Agyare, Collins
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Journal of retailing and consumer services
The international review of retail, distribution and consumer research
1
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ECONIS (ZBW)
3
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The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 46-53
Persistent link: https://www.econbiz.de/10011883136
Saved in:
2
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
3
The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
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