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~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~person:"Klaus, Philipp"
~type_genre:"Article in journal"
~type_genre:"Conference paper"
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Consumer behaviour
10
Konsumentenverhalten
10
Beziehungsmarketing
6
Customer experience
6
Einzelhandel
6
Relationship marketing
6
Retail trade
6
Customer experience management
2
Customer satisfaction
2
Emotion
2
Emotions
2
Kundenzufriedenheit
2
Luxury goods
2
Luxusgüter
2
AI
1
AIDM
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Amazon
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Artificial intelligence
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Brand management
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CX
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Company performance
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Consumer decision making
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Customer behavior
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Customer experience dynamics
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Customer-employee interaction
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Customer-to-customer interaction
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Digitalisierung
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Article in journal
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Klaus, Philipp
Prentice, Catherine
25
Park, Jungkun
23
Pantano, Eleonora
22
Dhir, Amandeep
20
Thaichon, Park
20
Septianto, Felix
19
Jebarajakirthy, Charles
16
Paul, Justin
16
Dwivedi, Yogesh Kumar
15
Kaur, Puneet
15
Söderlund, Magnus
15
Lombart, Cindy
14
Sarkar, Biswajit
14
Talwar, Shalini
14
Yan, Ruiliang
14
Agag, Gomaa
13
Mortimer, Gary
13
Rana, Nripendra P.
13
Chebat, Jean-Charles
12
Ladhari, Riadh
11
Otterbring, Tobias
11
Sands, Sean
11
Cliquet, Gérard
10
Kuppelwieser, Volker
10
Quach, Sara
10
Souiden, Nizar
10
Baier, Daniel
9
Bogomolova, Svetlana
9
Borges, Adilson
9
Das, Manish
9
Elms, Jonathan
9
Louis, Didier
9
Mou, Jian
9
Phau, Ian
9
Trinh, Giang
9
Abdelmoety, Ziad Hassan
8
Chakraborty, Debarun
8
Duan, Yongrui
8
Finsterwalder, Jörg
8
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Journal of retailing and consumer services
The journal of services marketing
6
Journal of service management
4
International journal of market research : JMRS ; the journal of the Market Research Society
3
Journal of business research : JBR
3
International journal of market research
2
Journal of marketing management : MM
2
Journal of service research
2
Journal of travel and tourism marketing
2
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European journal of marketing
1
European journal of marketing : EJM
1
International marketing review
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of strategic marketing
1
Technological forecasting & social change : an international journal
1
The international journal of bank marketing : IJBM
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
The service industries journal
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Tourism management : research, policies, practice
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ECONIS (ZBW)
10
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1
A glimpse of the future retail customer experience : guidelines for research and practice : editorial
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-3
Persistent link: https://www.econbiz.de/10014303398
Saved in:
2
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
3
There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
4
The convenience of shopping via voice AI : introducing AIDM
Klaus, Philipp
;
Zaichkowsky, Judith Lynne
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013169684
Saved in:
5
How luxury retail will change forever : the role of atmospherics in the digital era
Klaus, Philipp
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013366371
Saved in:
6
Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
7
Beyond good and bad : challenging the suggested role of emotions in customer experience (CX) research
Manthiou, Aikaterini
;
Hickman, Ellie
;
Klaus, Philipp
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012305348
Saved in:
8
The end of the world as we know it? : the influence of online channels on the luxury customer experience
Klaus, Philipp
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012305877
Saved in:
9
Consumer responses to planned obsolescence
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 157-165
Persistent link: https://www.econbiz.de/10011995548
Saved in:
10
Retail fairness : exploring consumer perceptions of fairness towards retailers' marketing tactics
Bang, Nguyen
;
Klaus, Philipp
- In:
Journal of retailing and consumer services
20
(
2013
)
3
,
pp. 311-324
Persistent link: https://www.econbiz.de/10009759787
Saved in:
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