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~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~person:"Söderlund, Magnus"
~type_genre:"Article in journal"
~type_genre:"Conference proceedings"
~type_genre:"Hochschulschrift"
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Customer satisfaction
12
Kundenzufriedenheit
12
Dienstleistungsqualität
8
Service quality
8
Consumer behaviour
7
Konsumentenverhalten
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Beziehungsmarketing
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Relationship marketing
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Arbeitszufriedenheit
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Söderlund, Magnus
Prentice, Catherine
25
Park, Jungkun
23
Pantano, Eleonora
22
Dhir, Amandeep
20
Thaichon, Park
20
Septianto, Felix
19
Jebarajakirthy, Charles
16
Paul, Justin
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Dwivedi, Yogesh Kumar
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Kaur, Puneet
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Sarkar, Biswajit
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Talwar, Shalini
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Yan, Ruiliang
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Agag, Gomaa
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Chebat, Jean-Charles
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Ladhari, Riadh
11
Otterbring, Tobias
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Sands, Sean
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Cliquet, Gérard
10
Klaus, Philipp
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Kuppelwieser, Volker
10
Quach, Sara
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Souiden, Nizar
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Baier, Daniel
9
Bogomolova, Svetlana
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Borges, Adilson
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Das, Manish
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Elms, Jonathan
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Mou, Jian
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Trinh, Giang
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Abdelmoety, Ziad Hassan
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Chakraborty, Debarun
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Journal of retailing and consumer services
The international review of retail, distribution and consumer research
5
Psychology & marketing
3
Journal of service management
2
The journal of consumer marketing
2
Australasian marketing journal
1
European journal of marketing : EJM
1
Journal of business research : JBR
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of service theory and practice
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Managing service quality : MSQ ; an international journal
1
Nordic journal of business : NJB
1
Technological forecasting & social change : an international journal
1
The European retail digest : the authoritative guide to trends and developments in retailing across Europe
1
The journal of product & brand management
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ECONIS (ZBW)
15
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11
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
12
When the customer has left the store : an examination of the potential for satisfaction rub-off effects and purchase versus no purchase implications
Söderlund, Magnus
;
Berg, Hanna
;
Ringbo, Joel
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 529-536
Persistent link: https://www.econbiz.de/10010388539
Saved in:
13
Other customers in the retail environment and their impact on the customer’s evaluations of the retailer
Söderlund, Magnus
- In:
Journal of retailing and consumer services
18
(
2011
)
3
,
pp. 174-182
Persistent link: https://www.econbiz.de/10009158892
Saved in:
14
The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
Saved in:
15
Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
Söderlund, Magnus
;
Julander, Claes-Robert
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 216-226
Persistent link: https://www.econbiz.de/10003852535
Saved in:
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