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~isPartOf:"Journal of retailing and consumer services"
~person:"Abdelmoety, Ziad Hassan"
~person:"Klaus, Philipp"
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Consumer behaviour
11
Konsumentenverhalten
11
Beziehungsmarketing
9
Relationship marketing
9
Customer experience
6
Einzelhandel
4
Retail trade
4
Customer satisfaction
3
Kundenzufriedenheit
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Business ethics
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Cross-national differences
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Customer experience management
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Emotion
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Emotions
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Ethik
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Online-Handel
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Abdelmoety, Ziad Hassan
Klaus, Philipp
Prentice, Catherine
18
Park, Jungkun
14
Pantano, Eleonora
11
Sarkar, Biswajit
11
Lombart, Cindy
10
Yan, Ruiliang
9
Agag, Gomaa
8
Thaichon, Park
8
Louis, Didier
7
Mortimer, Gary
7
Quach, Sara
7
Söderlund, Magnus
7
Hollebeek, Linda D.
6
Hyun, Hyowon
6
Khan, Imran
6
Loureiro, Sandra Maria Correia
6
Molinillo, Sebastian
6
Park, Eunil
6
Paul, Justin
6
Septianto, Felix
6
Cliquet, Gérard
5
Dawes, John
5
Japutra, Arnold
5
Jebarajakirthy, Charles
5
Rana, Nripendra P.
5
Seger-Guttmann, Tali
5
Baumann, Chris
4
Borges, Adilson
4
Cambra-Fierro, Jesús
4
Carlson, Jamie
4
Casidy, Riza
4
Das, Gopal
4
Dey, Bikash Koli
4
Dhir, Amandeep
4
Dwivedi, Yogesh Kumar
4
Elms, Jonathan
4
Fazal-e-Hasan, Syed
4
Gong, Taeshik
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Journal of retailing and consumer services
The journal of services marketing
6
Journal of service management
4
International journal of market research
2
International journal of market research : JMRS ; the journal of the Market Research Society
2
European journal of marketing : EJM
1
International marketing review
1
Journal of business research : JBR
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of marketing management : MM
1
Journal of service research
1
Journal of strategic marketing
1
Managing consumer services : factory or theater?
1
Technological forecasting & social change : an international journal
1
The international journal of bank marketing : IJBM
1
The journal of brand management : an international journal
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The journal of product & brand management
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ECONIS (ZBW)
11
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1
A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour : The role of ethical standard and value relevance
Abdelmoety, Ziad Hassan
;
Aboul-Dahab, Sameh
;
Agag, Gomaa
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209624
Saved in:
2
A cross-cultural investigation of the relationship between eco-innovation and customers boycott behaviour
Alyahya, Mansour Abdullah
;
Agag, Gomaa
;
Aliedan, Meqbel
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014253544
Saved in:
3
There is a secret to success : Linking customer experience
management
practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
4
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
5
A glimpse of the future retail customer experience : guidelines for research and practice : editorial
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-3
Persistent link: https://www.econbiz.de/10014303398
Saved in:
6
Examining the influence of cultural and ethical ideology on consumers' perceptions about the ethics of online retailers and its effects on their loyalty
Aboul-Dahab, Sameh
;
Agag, Gomaa
;
Abdelmoety, Ziad Hassan
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581896
Saved in:
7
Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
8
Understanding the link between customer feedback metrics and firm performance
Agag, Gomaa
;
Durrani, Baseer Ali
;
Shehawy, Yasser Moustafa
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014303148
Saved in:
9
The end of the world as we know it? : the influence of online channels on the luxury customer experience
Klaus, Philipp
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012305877
Saved in:
10
The convenience of shopping via voice AI : introducing AIDM
Klaus, Philipp
;
Zaichkowsky, Judith Lynne
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013169684
Saved in:
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