Understanding the link between customer feedback metrics and firm performance
Gomaa Agag, Baseer Ali Durrani, Yasser Moustafa Shehawy, Majed Alharthi, Hawazen Alamoudi, Sherif El-Halaby, Ahmed Hassanein, Ziad H. Abdelmoety
| Year of publication: |
2023
|
|---|---|
| Authors: | Agag, Gomaa ; Durrani, Baseer Ali ; Shehawy, Yasser Moustafa ; Alharthi, Majed ; Alamoudi, Hawazen ; El-Halaby, Sherif ; Hassanein, Ahmed ; Abdelmoety, Ziad Hassan |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 73.2023, p. 1-16
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| Subject: | Consumer feedback metrics | Consumer satisfaction | Customer effort score | Financial performance | Marketing efforts | Net promoter scores | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Unternehmenserfolg | Firm performance | Marketingmanagement | Marketing management | Beziehungsmarketing | Relationship marketing | Performance-Messung | Performance measurement | Betriebliche Kennzahl | Financial ratio |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2023.103301 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014303148