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~isPartOf:"Journal of retailing and consumer services"
~person:"Cambra-Fierro, Jesús"
~type_genre:"Aufsatz in Zeitschrift"
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Customer satisfaction
4
Kundenzufriedenheit
4
Beziehungsmarketing
3
Consumer behaviour
3
Konsumentenverhalten
3
Relationship marketing
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Customer service
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Dienstleistungsqualität
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Aufsatz in Zeitschrift
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Cambra-Fierro, Jesús
Prentice, Catherine
18
Park, Jungkun
14
Pantano, Eleonora
11
Sarkar, Biswajit
11
Lombart, Cindy
10
Yan, Ruiliang
9
Agag, Gomaa
8
Thaichon, Park
8
Klaus, Philipp
7
Louis, Didier
7
Mortimer, Gary
7
Quach, Sara
7
Söderlund, Magnus
7
Hollebeek, Linda D.
6
Hyun, Hyowon
6
Khan, Imran
6
Loureiro, Sandra Maria Correia
6
Molinillo, Sebastian
6
Park, Eunil
6
Paul, Justin
6
Septianto, Felix
6
Cliquet, Gérard
5
Dawes, John
5
Japutra, Arnold
5
Jebarajakirthy, Charles
5
Rana, Nripendra P.
5
Seger-Guttmann, Tali
5
Abdelmoety, Ziad Hassan
4
Baumann, Chris
4
Borges, Adilson
4
Carlson, Jamie
4
Casidy, Riza
4
Das, Gopal
4
Dey, Bikash Koli
4
Dhir, Amandeep
4
Dwivedi, Yogesh Kumar
4
Elms, Jonathan
4
Fazal-e-Hasan, Syed
4
Gong, Taeshik
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Journal of retailing and consumer services
European business review : EBR ; the official journal of the International Management Centres, Europe
2
Journal of business research : JBR
2
Supply chain management : an international journal
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business economics and management
1
Journal of business ethics : JOBE
1
Journal of service research
1
Journal of service research : JSR
1
Management decision : MD
1
Service business
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The journal of product & brand management
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ECONIS (ZBW)
4
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1
Short-term and long-term effects of touchpoints on customer perceptions
Cambra-Fierro, Jesús
;
Polo-Redondo, Yolanda
;
Trifu, Andreea
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581871
Saved in:
2
How do firms handle variability in customer experience? : a dynamic approach to better understanding customer retention
Cambra-Fierro, Jesús
;
Gao, Lily
;
Melero-Polo, Iguácel
; …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581938
Saved in:
3
"Towards a co-creation framework in the retail banking services industry : do demographics influence?"
Cambra-Fierro, Jesús
;
Pérez, Lourdes
;
Grott, Emily
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 219-228
Persistent link: https://www.econbiz.de/10011629059
Saved in:
4
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
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