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~isPartOf:"Journal of retailing and consumer services"
~person:"Chai, Joe Choon Yean"
~person:"Le, Hoang T. P. M."
~subject:"Confidence"
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Chai, Joe Choon Yean
Le, Hoang T. P. M.
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Journal of retailing and consumer services
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1
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
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2
A two-dimensional model of trust-value-loyalty in service relationships
Chai, Joe Choon Yean
;
Malhotra, Naresh K.
;
Alpert, Frank
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 23-31
Persistent link: https://www.econbiz.de/10011347848
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