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~isPartOf:"Journal of retailing and consumer services"
~person:"Dwivedi, Yogesh Kumar"
~person:"Erkul, Muratcan"
~subject:"Relationship marketing"
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Relationship marketing
Dienstleistungsqualität
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Quality management
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Qualitätsmanagement
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Service quality
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Beziehungsmarketing
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Consumer behaviour
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Cross-channel retailing
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Customer satisfaction
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Einzelhandel
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Multichannel integration quality
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Retail trade
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Dwivedi, Yogesh Kumar
Erkul, Muratcan
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Ifie, Kemefasu
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Kim, Junic
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Md Uzir Hossain Uzir
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Journal of retailing and consumer services
Quality management journal : QMJ
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of Indian culture and business management
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The international journal of logistics management
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How service quality and outcome confidence drive pre-outcome word-of-mouth
Ifie, Kemefasu
;
Simintiras, Antonis C.
;
Dwivedi, Yogesh …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 214-221
Persistent link: https://www.econbiz.de/10011904399
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