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~isPartOf:"Journal of retailing and consumer services"
~person:"Söderlund, Magnus"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
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Consumer behaviour
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Customer satisfaction
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Kundenzufriedenheit
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Relationship marketing
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Kundenbindungsprogramm
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Söderlund, Magnus
Prentice, Catherine
6
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Harun, Ahasan
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Hollebeek, Linda D.
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Park, Jungkun
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Le, Hoang T. P. M.
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Journal of retailing and consumer services
Journal of service management
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ECONIS (ZBW)
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Joking with customers in the service encounter has a negative impact on customer satisfaction : replication and extension
Söderlund, Magnus
;
Oikarinen, Eeva-Liisa
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 55-64
Persistent link: https://www.econbiz.de/10011826035
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2
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
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