//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
~person:"Seger-Guttmann, Tali"
~subject:"Fraudulent return"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Fraudulent return
Consumer behaviour
5
Konsumentenverhalten
5
Beziehungsmarketing
4
Relationship marketing
4
Customer satisfaction
3
Customer-related outcomes
3
Kundenzufriedenheit
3
Customer service
2
Dienstleistungsqualität
2
Kundenservice
2
Service
2
Service quality
2
Arbeitsverhalten
1
Business ethics
1
Customer behavior
1
Customer experience
1
Customer ingratiation
1
Customer irrational beliefs
1
Customer loyalty
1
Customer reaction
1
Einzelhandel
1
Emotion
1
Emotional labor
1
Employees' responses
1
Ethical dissonance
1
Ethics
1
Ethik
1
Flirting
1
Hospital
1
Hospitality service
1
KMU
1
Krankenhaus
1
Loyalty
1
Rapport
1
Retail
1
Retail trade
1
SME
1
Scale development
1
Small business
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Seger-Guttmann, Tali
Chang, Hsiu-Hua
2
Guo, Yi-Yan
1
Petruzzellis, Luca
1
Vilnai-Yavetz, Iris
1
Wang, Chen-Ya
1
Yang, Ting-Shan
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Illegitimate returns as a trigger for customers' ethical dissonance
Seger-Guttmann, Tali
;
Vilnai-Yavetz, Iris
;
Wang, Chen-Ya
; …
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 120-131
Persistent link: https://www.econbiz.de/10011929912
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->