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~isPartOf:"Journal of retailing and consumer services"
~source:"econis"
~subject:"Coronavirus"
~subject:"Customer satisfaction"
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Coronavirus
Customer satisfaction
Emotion
152
Consumer behaviour
126
Konsumentenverhalten
126
Beziehungsmarketing
39
Relationship marketing
39
Dienstleistungsqualität
25
Einzelhandel
25
Retail trade
25
Service quality
25
Kundenzufriedenheit
24
Online retailing
23
Online-Handel
23
Emotions
21
Brand management
16
Cognition
16
Kognition
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Markenführung
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Social Web
14
Social web
14
Customer service
12
Kundenservice
12
Advertising effects
11
Internet marketing
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Online-Marketing
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Werbewirkung
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Brand image
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Markenimage
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Personality psychology
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Persönlichkeitspsychologie
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Viral marketing
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Virales Marketing
9
Experiment
8
Kaufentscheidung
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Purchase decision
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Satisfaction
8
Advertising
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Werbung
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Kim, Min-Seong
2
Prentice, Catherine
2
Alamanos, Eleftherios
1
Barari, Mojtaba
1
Barta, Sergio
1
Beatty, Sharon E.
1
Bilgihan, Anil
1
Borges, Adilson
1
Chandrashekar, Deepak
1
Chang, Ya Ping
1
Chebat, Jean-Charles
1
Chen, Nuoya
1
Chou, Cindy Yunhsin
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Chung, Won Young
1
Dufour, Béatrice
1
Fan, Xiucheng
1
Fatma, Mobin
1
Flavián Blanco, Carlos
1
Gillison, Stephanie T.
1
Gohary, Ali
1
Gultekin, Beyza
1
Guo, Junpeng
1
Gurrea Sarasa, Raquel
1
Hamzelu, Bahman
1
Hanzaee, Kambiz Heidarzadeh
1
Herter, Márcia Maurer
1
Hossain, Md Shamim
1
Jiao, Jinfeng
1
Khan, Imran
1
Klaus, Philipp
1
Kumar, Sushant
1
Kuppelwieser, Volker
1
Ladhari, Riadh
1
Larivière, Bart
1
Le, Hoang T. P. M.
1
Lee, Changjun
1
Lee, Chia-Chi
1
Lee, Daeho
1
Lee, Jieon
1
Lee, Sangwoo
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Journal of retailing and consumer services
International journal of hospitality management
58
Journal of business research : JBR
28
Journal of travel and tourism marketing
22
Journal of hospitality marketing & management
19
The journal of services marketing
19
Tourism management : research, policies, practice
16
Tourism management perspectives : TMP
16
International journal of contemporary hospitality management
14
The service industries journal
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Psychology & marketing
11
Service business
11
Journal of service theory and practice : JSTP
8
Services marketing quarterly
8
European journal of marketing : EJM
7
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of Asian finance, economics and business : JAFEB
6
Journal of air transport management
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of the Academy of Marketing Science
6
Discussion paper series / IZA
5
European journal of marketing
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of marketing communications
5
Journal of marketing management : MM
5
Journal of service management
5
Managing service quality : MSQ ; an international journal
5
Nepalese journal of economics : a publication of Uniglobe College
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of consumer studies
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of business ethics : JOBE
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of international trade & commerce
4
Journal of management : JOM
4
Journal of strategic marketing
4
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ECONIS (ZBW)
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1
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
2
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
3
Understanding post-pandemic market segmentation through perceived risk, behavioural intention, and emotional wellbeing of consumers
Sukanlaya Sawang
;
Lee, Chia-Chi
;
Chou, Cindy Yunhsin
; …
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014371803
Saved in:
4
Revenge buying : the role of negative emotions caused by lockdowns
Liu, Yanfeng
;
Li, Xue
;
Yuen, Kum Fai
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014373363
Saved in:
5
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
6
Consequences of consumer regret with online shopping
Barta, Sergio
;
Gurrea Sarasa, Raquel
;
Flavián Blanco, …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014303172
Saved in:
7
Changes in consumption patterns during the COVID-19 pandemic : analyzing the revenge spending motivations of different emotional groups
Park, Inyoung
;
Lee, Jieon
;
Lee, Daeho
;
Lee, Changjun
; …
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013169559
Saved in:
8
Detection of potential customers' empathy behavior towards customers' reviews
Hossain, Md Shamim
;
Rahman, Mst Farjana
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013169573
Saved in:
9
A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing
Tueanrat, Yanika
;
Papagiannidis, Savvas
;
Alamanos, …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581885
Saved in:
10
Conceptualization of e-servicescapes in the fitness applications and wearable devices context : multi-dimensions, consumer satisfaction, and behavioral intention
Kim, Min-Seong
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012581900
Saved in:
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