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~isPartOf:"Journal of retailing and consumer services"
~subject:"Complaint management"
~subject:"Hotel industry"
~subject:"Markenimage"
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Search: subject_exact:"Mystery shopping"
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Complaint management
Hotel industry
Markenimage
Dienstleistungsqualität
331
Service quality
331
Consumer behaviour
230
Konsumentenverhalten
230
Customer satisfaction
214
Kundenzufriedenheit
214
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
70
Retail trade
70
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Satisfaction
27
Dienstleistungssektor
26
Service industry
26
E-commerce
25
Electronic Commerce
25
Emotion
25
Viral marketing
25
Virales Marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand management
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Markenführung
16
Brand image
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Mobile communications
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57
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Gohary, Ali
2
Hamzelu, Bahman
2
Harun, Ahasan
2
Karande, Kiran
2
Khantimirov, Denis
2
Pacheco, Natália Araújo
2
Prentice, Catherine
2
Rokonuzzaman, Md
2
Wang, Xuequn
2
Ahmed, Zeeshan
1
Alizadeh, Hamid
1
Altab, Hossin Md
1
Altinigne, Nesenur
1
Anbumathi,, Rajendiran
1
Antwi, Collins Opoku
1
Arikan, Esra
1
Ashley, Christy
1
Babin, Barry J.
1
Bagherzadeh, Ramin
1
Bai, Yanzhuang
1
Baker, Thomas L.
1
Bala, Pradip Kumar
1
Bambauer-Sachse, Silke
1
Basil, Debra Z.
1
Bataoui, Soffien
1
Berbel-Pineda, Juan M.
1
Bicho, Marta
1
Boadi, Evans Asante
1
Boadi, Victoria Atuobuah
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Boch, Emmanuelle
1
Borges, Adilson
1
Bosompem, Josephine
1
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1
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1
Bozkurt, Sıddık
1
Cambra-Fierro, Jesús
1
Casidy, Riza
1
Chakraborty, Shibashish
1
Chan, Vanessa Hiu Ying
1
Chen, Ke
1
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Journal of retailing and consumer services
International journal of hospitality management
175
Journal of hospitality marketing & management
72
International journal of contemporary hospitality management
70
Journal of business research : JBR
58
Tourism management : research, policies, practice
44
The journal of services marketing
41
Journal of travel and tourism marketing
39
The service industries journal
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Service business
23
Journal of service research : JSR
20
Services marketing quarterly
20
Tourism management perspectives : TMP
17
Journal of the Academy of Marketing Science
16
Journal of air transport management
13
Managing service quality : MSQ ; an international journal
13
Asia Pacific journal of marketing and logistics
12
Cogent business & management
12
Journal of hospitality and tourism insights
12
Journal of service research
12
Psychology & marketing
12
Journal for global business advancement : JGBA
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
International journal of services and operations management
10
Journal of service management
10
Marketing letters : a journal of research in marketing
10
Tourism analysis : an interdisciplinary tourism & hospitality journal
10
Tourism economics : the business and finance of tourism and recreation
10
Administrative Sciences : open access journal
9
Journal of strategic marketing
9
International journal of business and economics
8
International journal of quality and service sciences
8
International journal of services, economics and management
8
Journal of service theory and practice
8
Journal of service theory and practice : JSTP
8
Total quality management & business excellence
8
Tourism and hospitality research : the surrey quarterly review
8
Enlightening tourism : ET ; a pathmaking journal
7
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ECONIS (ZBW)
57
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1
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
2
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
3
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
4
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
5
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
6
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
7
May robots be held responsible for service failure and recovery? : the role of robot service provider agents' human-likeness
Arikan, Esra
;
Altinigne, Nesenur
;
Kuzgun, Ebru
;
Okan, Mehmet
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240279
Saved in:
8
Evaluating the role of technology and non-technology factors influencing brand love in online food delivery services
Anbumathi,, Rajendiran
;
Dorai, Sriram
;
Palaniappan, Umayal
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014259296
Saved in:
9
The effect of a hotel's star-rating-based expectations of safety from the pandemic on during-stay experiences
Veenus Tiwari
;
Mishra, Abhishek
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014261167
Saved in:
10
Importance of offline service quality in building loyalty of OC service brand
Park, Joonyong
;
Kim, Renee B.
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013169688
Saved in:
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