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~isPartOf:"Journal of retailing and consumer services"
~subject:"Ladengestaltung"
~subject:"Retail trade"
~subject:"Virales Marketing"
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Search: subject_exact:"Servicequalität"
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Ladengestaltung
Retail trade
Virales Marketing
Dienstleistungsqualität
331
Service quality
331
Consumer behaviour
230
Konsumentenverhalten
230
Customer satisfaction
214
Kundenzufriedenheit
214
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
70
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
27
Dienstleistungssektor
26
Service industry
26
E-commerce
25
Electronic Commerce
25
Emotion
25
Viral marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Store design
19
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand management
16
Markenführung
16
Brand image
15
Markenimage
15
Mobile communications
15
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99
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1
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100
Aufsatz in Zeitschrift
100
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1
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1
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1
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English
100
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All
Rokonuzzaman, Md
3
Brengman, Malaika
2
Cioppi, Marco
2
Davari, Arezoo
2
Dwivedi, Yogesh Kumar
2
Francioni, Barbara
2
Harun, Ahasan
2
Iyer, Pramod
2
Japutra, Arnold
2
Mitronen, Lasse
2
Molinillo, Sebastian
2
Mortimer, Gary
2
Prybutok, Victor R.
2
Quach, Sara
2
Söderlund, Magnus
2
Willems, Kim
2
Acheampong, Audrey
1
Adeola, Ogechi
1
Ahmad, Farooq
1
Ahrholdt, Dennis C.
1
Aiello, Gaetano
1
Akter, Shahriar
1
Al Khateeb, Amr
1
Al-Emran, Md
1
Alexander, Bethan
1
Alnawas, Ibrahim
1
Amankwa, Eric
1
Amoako, Richard
1
Ampadu, Seth
1
Anaya-Sánchez, Rafael
1
Antwi, Collins Opoku
1
Auh, Seigyoung
1
Azuma, Nobukazu
1
Badrinarayanan, Vishag
1
Bagherzadeh, Ramin
1
Bai, Yanzhuang
1
Banik, Shanta
1
Barari, Mojtaba
1
Becerra, Enrique P.
1
Beverland, Michael
1
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Journal of retailing and consumer services
Journal of business research : JBR
36
The journal of services marketing
28
International journal of hospitality management
24
International journal of retail and distribution management
14
Journal of travel and tourism marketing
14
Service business
14
Journal of hospitality marketing & management
13
Psychology & marketing
13
Journal of retailing
12
Services marketing quarterly
12
International journal of retail & distribution management
11
Cogent business & management
10
International journal of contemporary hospitality management
10
Journal of service management
9
The international review of retail, distribution and consumer research
9
The service industries journal
9
Tourism management : research, policies, practice
9
International journal of services and operations management
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of electronic marketing and retailing : IJEMR
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of internet commerce
6
Journal of strategic marketing
6
The TQM journal : the international review of organizational improvement
6
Australasian marketing journal
5
International journal of quality and service sciences
5
Journal of marketing management : MM
5
Journal of the Academy of Marketing Science
5
Managing service quality : MSQ ; an international journal
5
African journal of business and economic research : AJBER
4
European journal of marketing : EJM
4
International journal of physical distribution and logistics management
4
International journal of services and operations management : IJSOM
4
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Marketing intelligence & planning
4
Asia Pacific journal of marketing and logistics
3
Decision
3
Gabler Edition Wissenschaft
3
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ECONIS (ZBW)
100
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1
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
2
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
3
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
4
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
5
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
6
On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior : moderating role of customer intimacy
Garrouch, Karim
;
Ghali, Zohra
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014363976
Saved in:
7
Memorable customer experiences and autobiographical memories : from service experience to word of mouth
Moliner-Tena, Miguel A.
;
Monferrer-Tirado, Diego
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253530
Saved in:
8
Care management to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
Saved in:
9
Exploring customer concerns on service quality under the COVID-19 crisis : a social media analytics study from the retail industry
Li, Xinwei
;
Xu, Mao
;
Zeng, Wenjuan
;
Tse, Ying Kei
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014239860
Saved in:
10
Hedonic service consumption and its dynamic effects on sales in the brick-and-mortar retail context
Zhou, Jiaying
;
Dahana, Wirawan Dony
;
Ye, Qiongwei
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014240299
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