//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
~subject:"Measurement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Dienstleistungsqualität"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Measurement
Dienstleistungsqualität
331
Service quality
331
Consumer behaviour
230
Konsumentenverhalten
230
Customer satisfaction
214
Kundenzufriedenheit
214
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
70
Retail trade
70
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
27
Dienstleistungssektor
26
Service industry
26
E-commerce
25
Electronic Commerce
25
Emotion
25
Viral marketing
25
Virales Marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand management
16
Markenführung
16
Brand image
15
Markenimage
15
Mobile communications
15
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Article in journal
7
Aufsatz in Zeitschrift
7
Language
All
English
7
Author
All
Audrezet, Alice
1
Bhatia, Sukhdev
1
Boakye, Kwabena G.
1
Chaudhary, Nityanand
1
Edvardsson, Bo
1
Friman, Margareta
1
Ittamalla, Rajesh
1
Khandelwal, Dinesh Kumar
1
Kumar, Anil
1
Kumar, Daruri Venkata Srinivas
1
Luthra, Sunil
1
Mehta, Rajneesh
1
Mortimer, Gary
1
Natesan, Prathiba
1
Olsson, Lars E.
1
Osorio Andrade, María Lucila
1
Pareigis, Jörg
1
Parguel, Béatrice
1
Prybutok, Victor R.
1
Safari, Sepehr
1
Shokoohyar, Sina
1
Shokouhyar, Sajjad
1
Wang, Shasha
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
20
International journal of productivity and quality management : IJPQM
11
Total quality management & business excellence
10
International journal of hospitality management
8
International journal of services and operations management
8
Journal of business research : JBR
8
The service industries journal
8
Quality management journal : QMJ
6
Tourism management : research, policies, practice
6
Economics of education review
5
International journal of contemporary hospitality management
5
Journal of air transport management
5
The TQM journal : the international review of organizational improvement
5
The journal of services marketing
5
International journal of services, economics and management
4
Journal of service management
4
NBER Working Paper
4
Working paper / National Bureau of Economic Research, Inc.
4
Health economics
3
IZA Discussion Paper
3
International journal of business and globalisation : IJBG
3
International journal of business excellence
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International journal of quality & reliability management
3
International journal of quality and service sciences
3
Journal of hospital marketing & public relations
3
Journal of marketing management : MM
3
Journal of retailing
3
Journal of travel and tourism marketing
3
Managing service quality : MSQ ; an international journal
3
Metamorphosis : a journal of management research
3
NBER working paper series
3
The American economic review
3
The international journal of logistics management
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Amfiteatru economic : an economic and business research periodical
2
Decision
2
Electronic commerce research
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
more ...
less ...
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Measuring customer aggression : Scale development and validation
Mortimer, Gary
;
Wang, Shasha
;
Osorio Andrade, María Lucila
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303231
Saved in:
2
Determinants of holistic passenger experience in public transportation : scale development and validation
Ittamalla, Rajesh
;
Kumar, Daruri Venkata Srinivas
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581906
Saved in:
3
A correlated uniqueness model of service quality measurement among users of cloud-based service platforms
Boakye, Kwabena G.
;
Natesan, Prathiba
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012269013
Saved in:
4
Research on the influence of after-sales service quality factors on customer satisfaction
Shokouhyar, Sajjad
;
Shokoohyar, Sina
;
Safari, Sepehr
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389985
Saved in:
5
Using the Evaluative Space Grid to better capture manifest ambivalence in customer satisfaction surveys
Audrezet, Alice
;
Parguel, Béatrice
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 285-295
Persistent link: https://www.econbiz.de/10011883216
Saved in:
6
Measuring and improving customer retention at authorised automobile workshops after free services
Kumar, Anil
;
Luthra, Sunil
;
Khandelwal, Dinesh Kumar
; …
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 93-102
Persistent link: https://www.econbiz.de/10011747730
Saved in:
7
Measuring service experience : applying the satisfaction with travel scale in public transport
Olsson, Lars E.
;
Friman, Margareta
;
Pareigis, Jörg
; …
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 413-418
Persistent link: https://www.econbiz.de/10009571283
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->