//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
~subject:"Mobile communications"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Consumer complaints"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Mobile communications
Beschwerdemanagement
43
Complaint management
43
Dienstleistungsqualität
37
Service quality
37
Customer satisfaction
33
Kundenzufriedenheit
33
Beziehungsmarketing
26
Relationship marketing
26
Consumer behaviour
21
Konsumentenverhalten
21
Service recovery
16
Service failure
15
Customer service
11
Kundenservice
11
Justice
10
Gerechtigkeit
9
Viral marketing
8
Virales Marketing
8
Mobilkommunikation
7
Satisfaction
5
Emotion
4
Ethiopia
4
Online retailing
4
Online-Handel
4
Perceived justice
4
USA
4
United States
4
Äthiopien
4
Brand image
3
Brand management
3
Co-creation
3
Customer integration
3
Kundenintegration
3
Markenführung
3
Markenimage
3
Social Web
3
Social media
3
Social web
3
Word-of-mouth
3
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Article in journal
7
Aufsatz in Zeitschrift
7
Language
All
English
7
Author
All
Bataoui, Soffien
1
Bicho, Marta
1
Boch, Emmanuelle
1
Bougoure, Ursula Sigrid
1
Casidy, Riza
1
Fazal-e-Hasan, Syed
1
Harun, Ahasan
1
Jung, Na Young
1
Martinez, Luisa M.
1
Mortimer, Gary
1
Pacheco, Natália Araújo
1
Ramos, Filipe R.
1
Rokonuzzaman, Md
1
Russell-Bennett, Rebekah
1
Seock, Yoo-Kyoung
1
Shin, Hyunju
1
Simon, Françoise
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
Cogent business & management
4
International journal of contemporary hospitality management
3
International journal of hospitality management
3
Journal of service research : JSR
3
International journal of business information systems : IJBIS
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of business research : JBR
2
Marketing intelligence & planning
2
Service business
2
The journal of services marketing
2
Asia Pacific journal of marketing and logistics
1
Central European business review : CEBR
1
Economic research
1
European management journal
1
International journal of business and economics
1
International journal of economics and business research
1
International journal of electronic customer relationship management : IJECRM
1
International journal of quality and service sciences
1
International journal of services and operations management
1
International journal of services, economics and management
1
Journal for global business advancement : JGBA
1
Journal of business economics and management
1
Journal of business ethics : JBE
1
Journal of global marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality and tourism insights
1
Journal of hospitality marketing & management
1
Journal of personal selling & sales management : JPSSM
1
Journal of service research
1
Journal of service theory and practice
1
Management research review
1
Managing service quality : MSQ ; an international journal
1
NRG Working Paper
1
Psychology & marketing
1
SIBR
1
School of Business' research reports
1
Telecommunications policy : the international journal of digital economy, data sciences and new media
1
The service industries journal
1
Tourism and hospitality research : the surrey quarterly review
1
more ...
less ...
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
2
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
3
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
4
Effect of service recovery on customers' perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 23-30
Persistent link: https://www.econbiz.de/10011729705
Saved in:
5
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
6
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
Saved in:
7
The influence of empathy in complaint handling : evidence of gratitudinal and transactional routes to loyalty
Simon, Françoise
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 599-608
Persistent link: https://www.econbiz.de/10010128294
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->